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FAQ

What do I do if I forgot the password to My Account?

You can reset your My Account password with the Forgot Password? link.

  • Go to My Account
  • Click on the “Forgot Password?” link under the My Account login button
  • Enter your username and the e-mail address linked to My Account
  • Confirm your identity by answering the security question. You will then receive an e-mail from Cogeco
  • Click on the “Reset password” button in the email you will receive
  • Choose a new password then confirm it by entering it again in the second field
  • Click on the “Save” button
  • Your new password has been saved, you can now use it to log in to My Account

If you are still unable to reset your My Account password, you can contact our Customer Service team.


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