Skip menu

What do I do if my picture is snowy?

What do I do if my picture is snowy?

A snowy picture is usually the result of a poor signal.

If this is occurring on all of your TVs, it is likely a problem with the outside lines and will need to be repaired by a technician.

If this is occurring on one (1) TV:

  • Ensure the TV is tuned to the correct channel (3 or 4).
  • Make sure that all of the cable connections from your wall outlet to you TV are secure-including any components in between. Bypassing some components and checking if the signal improves can also help identify the cause.

Correct configuration:

Cable outlet to  ->  Digital cable receiver to  ->  VCR/DVD/Game System to  ->  Television

Also, make sure you are actually controlling the cable receiver by pressing the cable button (CBL) on the remote.

Keep in mind that on a large TV, an analog channel might not look as clear as it would on a smaller TV.

Please contact us for further troubleshooting.

Was this information helpful?

Yes Somewhat No

Tell us how we can improve this information:

Highest Customer Satisfaction Award For Cogeco call centers

Learn More
Back to top
Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.