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Audio and Visual Problems FAQ

This section is specific to the regular TV equipment

Change to TiVo Service equipment Not sure of the equipment you have

What do I do if my picture is snowy?

A snowy picture is usually the result of a poor signal or a TV on the wrong input.

If this is occurring on all of your TVs, it is likely a problem with the outside lines and will need to be repaired by a technician. If this is occurring on one TV:

  • Ensure the TV is tuned to the correct channel (3 or 4) or on the right input (e.g. HDMI, Component, Video...).
  • Make sure that all of the cable connections from your wall outlet to the receiver and the receiver to the TV are secure - including any components in between (e.g. sound system). Bypassing some components and checking if the signal improves can also help identify the cause

Correct configuration:
Cable outlet to -> Digital receiver to -> Television

Also, make sure you are actually controlling the digital receiver by pressing the cable button (CBL) on the remote before any manipulation.

If the problem persists, contact the Technical Support.

If you have a pixelation problem (little squares on the picture), please refer to the following question to resolve the problem.


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