Skip menu

Lights, Screens and Messages on the Receiver FAQ

This section is specific to the regular TV equipment

Change to TiVo Service equipment Not sure of the equipment you have

What do I do if my digital receiver shows 8888 on the display?

If your receiver shows 8888 on the display, you should first check the connections:

  • Make sure that all your electrical cables are firmly connected to all equipment including your television and wall outlets.
  • Ensure that all connections are secure.
  • Make sure the cable from the wall goes directly to the receiver.

Correct configuration:

  • Cable outlet to
  • Digital cable receiver to
  • VCR/DVD/Game System to
  • Television

If everything is connected properly, you can also try unplugging the receiver for 30 seconds and then plugging it back in to see if this restores the signal

If this does not help, please contact us for further testing and, if necessary, to replace the receiver..


Was this information helpful?

Yes Somewhat No

Tell us how we can improve this information:

Highest Customer Satisfaction Award For Cogeco call centres

Learn More
Select the type of TV service you have

Digital TV

If you don’t know which type service you have at home, chances are that you’re one of our regular TV service subscribers.

This can be seen as our most accessible type of TV service.

Yes, I have this service!

TiVo® Service

TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and new equipment.

Yes, I have this service!

Still not sure what type of service you have?
Please contact Customer support at 1-800-933-6378.

Back to top
Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.