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Rental and Purchase Options FAQ

Why am I unable to access The Movie Network On Demand?

Please check the following scenarios and if any of them apply, follow the instructions to enable your access to The Movie Network On Demand:

1. If you are not a Movie Network subscriber, you will not be able to access The Movie Network On Demand.

2. If you have any equipment (VCR, gaming console, etc.) hooked up between your cable outlet and your digital cable receiver, then you will not be able to access The Movie Network On Demand.

Correct configuration:

Cable outlet -> to-> Digital cable receiver -> to-> VCR / DVD / game system -> to-> Television.

3. A few areas do not have The Movie Network On Demand available. You can check our service availability tool to see if is available in your area.

4. If you have requested that we disable Video On Demand (VOD) from your digital cable receiver, you will not be able to access The Movie Network On Demand. Please contact our Customer Service team if you wish to have your VOD reactivated.

5. It is possible that The Movie Network On Demand / Super Écran is unavailable, on rare occasions, due to heavy customer usage during peak periods. If this is the case, you will receive the following message: “Server Unavailable.” Try again in a few minutes and you should be able to access the service. If this continues for a prolonged period of time (over the course of one or two days) please call our Customer Service team.

6. It is also important that your account payments be up to date to access the Movie Network On Demand. For any questions please contact Customer Service.

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Digital TV

If you don’t know which type service you have at home, chances are that you’re one of our regular TV service subscribers.

This can be seen as our most accessible type of TV service.

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TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and new equipment.

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Please contact Customer support at 1-800-933-6378.

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