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Rental and Purchase Options FAQ

This section is specific to the regular TV equipment

Change to TiVo Service equipment Not sure of the equipment you have

Why am I unable to access The Movie Network On Demand?

Please check the following scenarios and if any of them apply follow the instructions to enable your access to The Movie Network On Demand:

• If you are not a Movie Network subscriber you will not be able to access The Movie Network On Demand.
• Please call our Customer Service Department to subscribe.
• Click here to find your nearest Cogeco Storefront.

• If you have any equipment (VCR, Gaming Console, etc.) hooked up between your cable outlet and your digital cable receiver then you will not be able to access The Movie Network On Demand.

Correct configuration

  • Cable outlet to
  • Digital cable receiver to
  • VCR /DVD/Game System to
  • Television

• A few areas do not have The Movie Network On Demand available. You can call our Customer Service to see if The Movie Network On Demand is available in your area.

• If you have requested that we disable Video On Demand (VOD) from your digital cable receiver you will not be able to access The Movie Network On Demand. Please contact our Customer Service if you wish to have your VOD re-activated.

• It is possible that The Movie Network On Demand may, on rare occasion, be unavailable due to heavy customer usage during peak periods. If this is the case you will receive the following message: Server Unavailable. Try again in a few minutes and you should be able to access the service. If this continues for a prolonged period of time (over the course of one or two days) please call the Technical Support.

• It is also important that your account payments be up to date to access The Movie Network On Demand. For any questions please contact the Customer Service.

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Digital TV

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This can be seen as our most accessible type of TV service.

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TiVo® Service

TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and new equipment.

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Please contact Customer support at 1-800-933-6378.

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