Skip menu

Service Interruption FAQ

What do I do if there is a television service outage?


  1. Visit the Cogeco Outages page to see if there is network outage in your area.
  2. Make sure your TV is set to channel 3
  3. Make sure your VCR is set to channel 3
  4. Make sure all wires are properly connected
  5. Ask a neighbour with Cogeco services if he or she is getting a proper signal, after completing steps 1-3
  6. After you have done all of the above, call our Technical Support Services to determine the cause.

Was this information helpful?

Yes Somewhat No

Tell us how we can improve this information:

Highest Customer Satisfaction Award For Cogeco call centres

Learn More
Select the type of TV service you have

Digital TV

If you don’t know which type of service you have at home, chances are that you’re one of our regular TV service subscribers.

This is Cogeco's regular TV service.

I have this Equipment

Cogeco TiVo® Service

Cogeco TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and the TiVo DVR and Mini.

I have this Equipment

Still not sure what type of service you have?
Please contact Customer support at 1-800-933-6378.

Back to top
Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.