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Service Interruption FAQ

This section is specific to the regular TV equipment

Change to TiVo Service equipment Not sure of the equipment you have

What do I do if there is a television service outage?

 

  1. Visit the Cogeco Outages page to see if there is network outage in your area.
  2. Make sure your TV is set to channel 3
  3. Make sure your VCR is set to channel 3
  4. Make sure all wires are properly connected
  5. Ask a neighbour with Cogeco services if he or she is getting a proper signal, after completing steps 1-3
  6. After you have done all of the above, call our Technical Support Services to determine the cause.

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Digital TV

If you don’t know which type service you have at home, chances are that you’re one of our regular TV service subscribers.

This can be seen as our most accessible type of TV service.

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TiVo® Service

TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and new equipment.

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Still not sure what type of service you have?
Please contact Customer support at 1-800-933-6378.

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