Skip menu

How do I check if there's something wrong with my audio/sound?

How do I check if there's something wrong with my audio/sound?

  1. For service with a receiver:
    1. Check the sound level of the receiver to make sure it is at a reasonable level.
    2. Check to see if the receiver's MUTE option is activated.
    3. Check the volume on the TV.
  2. For service without a receiver:
    1. Check the volume on the TV.
    2. Check to see if the MUTE option on the TV is activated.
    3. Make sure the SPEAKERS ON/OFF option on the TV menu is in the ON position.

For both scenarios, if the sound is still not functioning correctly, check the connections.

If the problem persists, contact our Technical Support Services.

 


Was this information helpful?

Yes Somewhat No

Tell us how we can improve this information:

Highest Customer Satisfaction Award For Cogeco call centers

Learn More
Back to top
Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.