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Highest Customer Service Award

Cogeco Call Centres have won the “Highest Customer Service” award in 2013 in the Telecommunications/TV category given by the SQM (Service Quality Measurement).

SQM benchmarks over 450 leading North American call centers on an annual basis and has been conducting first call resolution (FCR), customer satisfaction (Csat) and employee satisfaction (Esat) call center benchmarking studies since 1996.

Some of North America’s most successful organizations have participated in SQM’s Benchmarking Study to qualify for SQM’s service excellence awards program.

Find out more about the SQM
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