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What to do when you see error codes on your decoder in the Video On Demand section?

Error CodeAction to be taken by customers
1003, 5080 & 5800Check that all wires are well connected. Unplug the wire from the electrical outlet and plug it back in again. wait 15 minutes and try again, if this issue continues please call support at 1-800-665-3131.
2104Please wait 30 minutes and try again, if this issue continues please call support at 1-800-665-3131.
3104. 3602Please wait 30 minutes and try again, if this issue continues please call support at 1-800-665-3131
5030, 5070Please wait 5 minutes and try again, if this issue continues please call support at 1-800-665-3131.
5218, 6302, 6303, 6305Please wait 15 minutes and try again, if this issue continues please call support at 1-800-665-3131
5232, 5703Retry in a few minutes, if the problem persists, please contact us at 1-800-665-3131.
5704, 5707Purchase Denied. Please call customer service at 1-800-665-5151
5714This title is currently being played on another cable box on your account. If this is not the case please contact us at 1-800-665-3131.

Please make sure your cable line that comes out of the wall is plugged directly into the digital decoder. If there is a VCR, splitter or any other third party equipment installed, this can cause a problem with two-way communication which can cause Video On Demand errors. If you need further help setting up your digital decoder, please consult our user guides.


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