Skip menu

Search Support

What do I do if my digital receiver is frozen/ locked and I can't change the channels?

Like most electronic devices, your receiver generates heat and if it is not well ventilated, can sometimes overheat and cause freezing. This is more common with Digital Video Recorder (DVR) receivers because of their hard drive.

To prevent this, make sure the receiver is in a well-ventilated area and does not have anything on top of or directly beside it.

If your receiver does lock, it may only be for a moment while it refreshes.

If it stays locked, this can be fixed by resetting the receiver (unplugging for 30 seconds and then plugging back in).

If this does not help, please contact us for further troubleshooting.


Was this information helpful?

Yes Somewhat No

Tell us how we can improve this information:

Highest Customer Satisfaction Award For Cogeco call centers

Learn More
Check availability
 

Please enter your address to:

  • Find out which services are available at your address
  • Take advantage of the best price and special offers
Check availability in your area
[[Back to top]]