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What can I do when my Cogeco equipment no longer responds to my remote?

When you press buttons on the remote, the selected mode button at the top of the remote (Cable, VCR, etc.) should flash red. If it does not, the batteries may be dead and will need to be replaced.

If the buttons light up but the receiver is not responding:

  • First make sure that nothing is obstructing the path between your digital receiver and the remote.
  • You may also need to press the CABLE button at the top of the remote to direct the signal to the receiver and then try a few functions (Guide, Menu/Settings, etc.) to see if it is only certain buttons that do not work.

 If you are still experiencing problems, unplug your Receiver and wait 15 seconds. Plug the power back in and wait approximately 60 seconds. Turn the Receiver back on.

If the receiver is still unresponsive or certain buttons do not work, you can call us our technical support for further assistance or to have a replacement remote sent if necessary.


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