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What can I do when the Pay-Per-View (PPV) does not play or the image quality is poor?

If you have ordered a PPV title and are unable to view it (or it is poor quality), the first step to take is to ensure that all the cables connecting to the wall, to your Receiver and to your television are correctly and firmly plugged in.

If you are still experiencing problems, unplug your Receiver and wait 15 seconds. Plug the power back in and wait approximately 60 seconds. Turn the Receiver back on and tune to the PPV channel.

Please note: Your guide may say “To Be Announced” on content for approximately 1 hour.

If after performing these steps you are still experiencing problems with your PPV, contact our Customer Service team.


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