Internet
- Can I change my user name and password?
- How can I create a user name and an email address?
- How do I delete a user name and email address?
- How do I modify my email address?
- How do I set up my email?
- I have forgotten my email password. What should I do?
- If I do not use my cogeco.ca email for a few months, will it still exists in the system?
- What are Cogeco's incoming and outgoing mail servers ?
- What is an alias?
- What user name and password do I enter to access my email?
- Which email software can I use?
- Which username and password do I have to enter to access the email servers?
General
- Can I hook up more than one computer to my Internet connection?
- How can I optimize my bandwith usage ?
- What is the address of Cogeco's newsgroup server?
- What software and equipment will I receive when I subscribe to Cogeco's High Speed Internet service?
- Which type of connection should I specify when playing games online?
- Why can’t I move my multifunction cable modem?
Online Scanner
- A security warning is displayed when I open the F-Secure Online Scanner page. It asks me if I want to run F-Secure Online Scanner. Why does this happen?
- Can F-Secure Online Scanner be used to disinfect virus infections?
- Do I need to install an antivirus product or is F-Secure Online Scanner enough?
- Does F-Secure Online Scanner scan archives?
- Does F-Secure Online Scanner support 64-bit operating systems?
- F-Secure Online Scanner found viruses in my computer. What should I do?
- F-Secure Online Scanner is not able to scan files in all folders. Why not?
- I already have an antivirus product installed. When I scan my computer with F-Secure Online Scanner, it does not find viruses that the realtime protec
- I have started F-Secure Online Scanner but the starting page does not show. What should I do?
- The amount of scanned files in a folder does not match with the amount of files in the folder. Why?
- What are the supported browsers?
- What are the system requirements for F-Secure Online Scanner?
- What does the Quick Scan mean?
- What is Full Scan?
- What is My Scan?
- What should I do if Quick Scan finds a malware infection in my computer?
- What technology does F-Secure Online Scanner use?
- Will Quick Scan find everything?
Webmail
- Can I keep my email contacts in Webmail?
- Can I use signatures for my emails in Webmail?
- Do I have to pay extra to use Webmail ?
- Do I need to be a Cogeco customer to use Cogeco Webmail?
- How can I access the Cogeco Webmail service?
- How can I organize my email in Webmail?
- How much storage space do I have with Webmail?
- What are the advantages of using Webmail over other online email services?
- What High Speed Internet package do I need to have to take advantage of Webmail?
- What is the difference between the Basic and Advanced modes in Webmail?
- What is Webmail?
Contact Us
Cogeco will never ask for passwords in unsolicited emails!
If you receive an email asking you for personal or account information, it’s not from Cogeco.
Award
Nous sommes fiers d’annoncer que pour une quatrième année, y compris 2011, le prix pour le plus haut taux de satisfaction de la clientèle dans la catégorie télécommunications et télévision a été attribué par SQM au centre d’appels de Cogeco dans le cadre du plus prestigieux gala annuel de remise de prix d’excellence en matière de qualité de service de centres d’appels en Amérique du Nord.
We’re proud to announce that for 4 years, including 2011, Cogeco call centres won the “Highest Customer Satisfaction” award in the telecommunications/TV category at the Annual SQM Awards, the Most Prestigious North American Call Centre recognition for Excellence in Service Quality.