Internet
Cogeco Security Services
- A red 'X' appears above the security icon and there is an error message that says, 'Spam control: Malfunction.' Is there a problem with my computer or security service?
- Are Cogeco Security Services compatible with other anti-spyware products?
- Are Cogeco Security Services compatible with other brands of antivirus software?
- Can I install Cogeco Security Services on a server?
- Can I install Cogeco Security Services on several computers?
- Do I need an Internet connection to install the software?
- Do I need to prepare my computer to install Cogeco Security Services?
- Do the antivirus and firewall services really automatically update so that my computer is always protected against the most recent threats?
- How do Cogeco Security Services protect me against attempts to access my computer and my personal data by ill-intentioned people?
- How do I install Cogeco Security Services?
- I just subscribed to a security product from another company. Can I cancel it and install Cogeco Security Services instead? Will they give me a refund?
- What are the minimum computer requirements to use Cogeco Security Services?
- What languages are Cogeco Security Services available in?
- Where can I find my subscriber number (key) for Cogeco Security Services?
- Why have my Cogeco Security Services been updated?
- Will the product stop working 12 months after being installed?
Configuration
- Apple Mail 4 Setup
- Microsoft Outlook 2003 Setup
- Microsoft Outlook 2007 Setup
- Microsoft Outlook 2010 Setup
- Outlook Express Setup
- Thunderbird 3.1 Setup
- Windows Live Mail 2011 Setup
- Windows Live Mail Setup
- Windows Mail Setup
- Can I change my user name and password?
- How can I create a user name and an email address?
- How do I delete a user name and email address?
- How do I modify my email address?
- How do I set up my email?
- I have forgotten my email password. What should I do?
- If I do not use my cogeco.ca email for a few months, will it still exists in the system?
- What are Cogeco's incoming and outgoing mail servers ?
- What is an alias?
- What user name and password do I enter to access my email?
- Which email software can I use?
- Which username and password do I have to enter to access the email servers?
General
- Can I hook up more than one computer to my Internet connection?
- How can I optimize my bandwith usage ?
- What is the address of Cogeco's newsgroup server?
- What software and equipment will I receive when I subscribe to Cogeco's High Speed Internet service?
- Which type of connection should I specify when playing games online?
- Why can’t I move my multifunction cable modem?
General Security Information
- How can I protect my computer from hackers and viruses?
- How do I protect myself against spyware?
- What are phishing emails and how can I protect myself against them?
- What damage can a virus do to my computer?
- What is a firewall used for?
- What is a firewall?
- What is a virus?
- What is spyware?
- Why do I need anti-spam software?
- Why do I need both anti-virus software and a firewall?
- Why do I need protection against unwanted Internet dial-up?
- Why is Parental Control (Web Filtering) necessary?
IP Addresses
IPv6
- Are participants going to disable IPv4 on World IPv6 Day?
- How will World IPv6 Day impact Internet users?
- What are the benefits to IPv6?
- What is Internet Protocol version 6 (IPv6)?
- What is World IPv6 Day?
- Why are websites turning IPv6 off after 24 hours?
- Why is World IPv6 Day necessary?
Internet Traffic Management
Internet Usage
- Are bit caps regulated by the CRTC?
- How can I track my Internet usage?
- Internet usage and your wireless home network
- What does Internet usage mean?
- What is my monthly Internet usage limit?
- Why charge for extra usage?
- Will I be charged if I go over my limit?
Online Scanner
- A security warning is displayed when I open the F-Secure Online Scanner page. It asks me if I want to run F-Secure Online Scanner. Why does this happen?
- Can F-Secure Online Scanner be used to disinfect virus infections?
- Do I need to install an antivirus product or is F-Secure Online Scanner enough?
- Does F-Secure Online Scanner scan archives?
- Does F-Secure Online Scanner support 64-bit operating systems?
- F-Secure Online Scanner found viruses in my computer. What should I do?
- F-Secure Online Scanner is not able to scan files in all folders. Why not?
- I already have an antivirus product installed. When I scan my computer with F-Secure Online Scanner, it does not find viruses that the realtime protec
- I have started F-Secure Online Scanner but the starting page does not show. What should I do?
- The amount of scanned files in a folder does not match with the amount of files in the folder. Why?
- What are the supported browsers?
- What are the system requirements for F-Secure Online Scanner?
- What does the Quick Scan mean?
- What is Full Scan?
- What is My Scan?
- What should I do if Quick Scan finds a malware infection in my computer?
- What technology does F-Secure Online Scanner use?
- Will Quick Scan find everything?
Webmail
- Can I keep my email contacts in Webmail?
- Can I use signatures for my emails in Webmail?
- Do I have to pay extra to use Webmail ?
- Do I need to be a Cogeco customer to use Cogeco Webmail?
- How can I access the Cogeco Webmail service?
- How can I organize my email in Webmail?
- How much storage space do I have with Webmail?
- What are the advantages of using Webmail over other online email services?
- What High Speed Internet package do I need to have to take advantage of Webmail?
- What is the difference between the Basic and Advanced modes in Webmail?
- What is Webmail?
Webspace
Contact Us
Cogeco will never ask for passwords in unsolicited emails!
If you receive an email asking you for personal or account information, it’s not from Cogeco.
Award
Nous sommes fiers d’annoncer que pour une quatrième année, y compris 2011, le prix pour le plus haut taux de satisfaction de la clientèle dans la catégorie télécommunications et télévision a été attribué par SQM au centre d’appels de Cogeco dans le cadre du plus prestigieux gala annuel de remise de prix d’excellence en matière de qualité de service de centres d’appels en Amérique du Nord.
We’re proud to announce that for 4 years, including 2011, Cogeco call centres won the “Highest Customer Satisfaction” award in the telecommunications/TV category at the Annual SQM Awards, the Most Prestigious North American Call Centre recognition for Excellence in Service Quality.