Television
Channels by Region / Programming
Connection and Activation
Equipment Connections
- Cable Connections – High Definition (HD) Digital Video Receiver - DCT 6208, DCT 6412, DCT 6418, RNG 200N
- Cable Connections – High Definition (HD) Receiver - DC 550D, DCT 6200
- Cable Connections – High Definition (HD) Receiver– DCX 700
- Cable Connections – High-Definition (HD) Receiver & VCR - Pace TDC777D
- Cable Connections – Home Theatre – Motorola DCT 2500
- Cable Connections – Standard Receiver - DCT 1800
- Cable Connections – Standard Receiver – Motorola DCT 700
- Can I connect an HD/DVR Receiver to any TV in my house?
- Can I connect my sound system to my digital receiver?
- Can I use an High-Definition Multimedia Interface (HDMI) cable with my Advanced HD/DVR Receiver?
- Customer Installation Checklist
- Does a Digital Video Recorder (DVR) service tie up my phone line?
- How many other home entertainment components can be connected to my HD/DVR Receiver?
- What type of input cables are needed to connect my TV and digital receiver?
Digital Receivers and Digital Video Recorder-Personal Video Recorder (DVR/PVR)
DVR Recording
- Can Cogeco Cable or another company track what I record with my HD/DVR receiver?
- Can I record a selected channel at a specific time instead of selecting a programme from the guide?
- Can I still use my VCR/DVD player with the Digital Video Recorder (DVR)?
- Can I transfer a DVR recorded programme to a VHS tape?
- Can I watch a show I recorded earlier while I record another show?
- How can I find programmes that I want to record?
- How can I watch any channel while recording an analog channel?
- How do I set up and manage series recordings?
- How many programmes can I record with my Advanced HD/DVR?
- How will I know when my Digital Video recorder (DVR) hard disc is full?
High Definition TV
Using HD TV
- Are Pay-Per-View (PPV) and Video On Demand (VOD) orders available in High-Definition (HD)?
- Can I record High-Defnition Television (HDTV) programming?
- Does the High-Definition Television (HDTV) digital receiver up-convert standard broadcast signals?
- How much will the High-Definition (HD) Access Fee be?
- Is the High-Definition Television (HDTV) service available everywhere?
- What are the High-Definition channels offered by Cogeco in my area?
- What happens when High-Defnition (HDTV) content is not available on these channels?
- What is High-Definition TV (HDTV) and what are the advantages?
- What is the difference between High-Definition Television service and Cogeco’s current digital TV services?
On Demand / Pay Per View
How to Order/Already Ordered/Subscribe
- Can I order a Pay-Per-View event without a digital receiver?
- How can I search for Video On Demand (VOD) titles?
- How can I tell when a movie is going to be removed?/I saw a movie I wanted to watch last week but now it’s gone. What happened and can I get it back?
- How do I order a Pay-Per-View (PPV) event?
- How do I order Video On Demand (VOD)?
- How do I set up a Purchase Code/PIN?
- How do I subscribe to The Movie Network On Demand/Super Écran sur Demande?
- How many movies can I rent at one time?
- Is there a limit to how many videos I may watch in a day/week/month?
- Some of the Video On Demand (VOD) listings in My Rentals appear with a check mark next to the title. What does this mean?
- We have several receivers at home. Can I order a Video On Demand (VOD) film from one of the receivers, and access it from another receiver through the “MY RENTALS” section?
- What if I miss a Video on Demand or Pay-Per-View event that I have ordered?
- What if I watched only part of the Video On Demand (VOD) item I ordered and didn't get to watch the rest before it expired?
- Why am I unable to access Video On Demand (VOD)?
Specialty On Demand Services
- Do I need a special setup or specific equipment in order to access /Super Écran sur Demande?
- How do I access Super Écran sur Demande?
- How do I subscribe to Super Écran sur Demande?
- How often will movies or shows be added to the Video On Demand and Super Écran inventory?
- I am unable to access Super Écran sur Demande – what's wrong?
- What is Video On Demand (VOD) and how does it work?
Watching Options
- How do I return to watching a Video On Demand rental after I have turned to another channel?
- I stopped the video part way through the movie – will I have to start from the beginning again?
- If I get to the end of a Video On Demand (VOD) movie and want to watch it again, can I restart at the beginning?
- If I have Super Écran sur Demande, will I be able to Fast Forward (FF) and Rewind (REW) the same as with Video On Demand?
- What happens if I do not have time to watch the complete film that I ordered within the 24-hour period?
On Screen Guide (Interactive Guide Interactive )
On Screen Programming Guide
- Do I need a special TV for the digital receiver to work?
- Full Copy Manufacturer’s Guide – Interactive Guide
- How come the on screen guide doesn't include the programme that is currently being aired?
- How do I adjust the look of the Interactive Guide?
- How do I get out of a menu or a screen?
- How do I make it so that I do not have to enter three digits to change channels on my digital receiver?
- How do I set up Closed Captioning (CC)?
- How do I set up my Favourites channel list in the Interactive Guide Interactive Guide?
- How do I use the Picture in Picture feature on my TV with the digital receiver?
- The Guide/Menu does not come up on certain channels now that I have a High-Definition Television (HDTV)receiver digital terminal – why is that?
- The Guide/Menu does not come up on certain channels now that I have a High-Definition Television – why is that?
- What is the Interactive Guide?
- Why does all of the guide information say 'To Be Announced'?
- Why doesn't the TV Guide channel cover digital channels?
Parental Controls
- Can I set up my guide to not show the titles of adult programmes?
- Do my Parental Control and Purchase Code settings stay the same for Video On Demand purchases as with other features of the Cogeco Interactive Guide?
- How can I prevent my children from viewing inappropriate programmes when I am not at home?
- There is programming on Super Écran sur Demande that is inappropriate for my children. How can I block this?
- What do I do if I forgot my Parental Control access Personal Identification Number (PIN)
Remote Control
Equipment
- Atlas OCAP 5 - Remote Control User Guide (Manufacturer’s Guide)
- Can I use the digital remote control to operate the other components of my entertainment system?
- How do I program my equipment so that my digital receiver and television both turn on and off at the same time using the same remote control?
- How does my remote control work?
- On-line Tutorial for Remote Control Atlas DVR/Day
- What is a magic eye?
- Why doesn’t my remote control respond when I press a key?
Service Availability / Subscription
Installation / Moving
- Does it cost any more to use additional TV sets ?
- If I subscribed to Cogeco cable TV service. How are the services delivered to my house?
- The technician came to my home, but I missed him by 5 minutes. Can I call you to get him to come back the same day?
- What steps do I have to take when I move ?
- Why can't you tell me the exact time of day you will come to install my cable ?
- Why do I have to be home for Cogeco service to be installed? Can't you just hook it up from outside?
Local Programming Improvement Fund
- I didn’t know about this Local Programming Improvement Fund (LPIF) fee. You did not notify me.
- I want to cancel or speak to a supervisor concerning the application of the Local Programming Improvement Fund (LPIF) charges.
- What is the Local Programming Improvement Fund? (LPIF)
- Where can I go to get more information on LPIF?
Service Subscription
- Am I penalized if I cancel my subscription?
- Am I the only one who can change my subscription options?
- How can I return my rented Cogeco equipment if I'm not near a Cogeco storefront?
- Why do you ask me if I live alone when I sign up ?
- Why does the customer service person ask me for ID when I sign up?
Trouble Shooting
Digital Receiver
- My digital receiver locked up and I can't change channels. What causes this?
- The wrong time is displayed on my digital receiver. How do I change it?
- There is a red light on my digital receiver. Why is it there and what does it mean?
- What do I do if my digital receiver shows 8888 on the display?
- Why doesn't the menu/guide come up now that I have an HD/DVR Receiver?
Programming
- I was told my TV has the capacity for 120 channels. Why can't I get a picture on every channel?
- I’m not receiving any channels over channel 13?
- On some of my channels, it says 'One Moment Please' but the channel doesn't come in. How can I fix this?
- What do I do if I can't get the low end channels (channels 2 to 6)?
- Why do some of my channels say 'Subscription Service'?
Contact Us
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If you receive an email asking you for personal or account information, it’s not from Cogeco.
Award
Nous sommes fiers d’annoncer que pour une quatrième année, y compris 2011, le prix pour le plus haut taux de satisfaction de la clientèle dans la catégorie télécommunications et télévision a été attribué par SQM au centre d’appels de Cogeco dans le cadre du plus prestigieux gala annuel de remise de prix d’excellence en matière de qualité de service de centres d’appels en Amérique du Nord.
We’re proud to announce that for 4 years, including 2011, Cogeco call centres won the “Highest Customer Satisfaction” award in the telecommunications/TV category at the Annual SQM Awards, the Most Prestigious North American Call Centre recognition for Excellence in Service Quality.