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New Cogeco Webmail Platform

As mentioned in a previous email, Cogeco has been revamping your webmail platform in order to improve its usability and to ensure that the platform continues to perform to our high standards over the long term.

This page has been created to help you, our valued customer, understand all the changes to your Cogeco webmail. It is our hope that this information will make this transition easier.


Supported Platforms

New Cogeco Webmail Platform


The new webmail platform will be compatible with the following versions:

  • Explorer: Versions 7, 8 and 9
  • Firefox: All versions
  • Chrome: All versions
  • Safari: All versions in Ontario

Old Cogeco Webmail Platform


The current webmail system is compatible with the following browser versions:

  • Explorer: Versions 6,7 and 8.
  • Firefox: All versions.
  • Chrome: All versions.
  • Safari: All versions in Ontario.

Account Management

New Cogeco Webmail Platform


The new webmail platform will allow you to view all of the email accounts included in your High Speed Internet package—whatever the number!

Old Cogeco Webmail Platform


The current webmail platform allows a maximum of five email accounts to be displayed in your inbox.


Email Creation/Writing

New Cogeco Webmail Platform


The new webmail platform offers the following options:

  • Email priority settings of Normal, Low and Urgent.
  • A choice of 70 Font and Text Background colors.

You can also benefit from these new features:

  • New Justify text feature.
  • New Email Compose options:
    • Receipt options: None, Read, Delivery, and Delivery and Read.
    • Emoticons (45 emoticons available).
    • Horizontal Rule to mark where you are writing when composing an email.

Old Cogeco Webmail Platform


The current webmail platform had the following options:

  • Email priority settings of Normal, Low or High.
  • A choice of 215 Font and Text Background colors.

New Cogeco Webmail Platform


The new Cogeco webmail platform only supports one email signature.

When the change takes effect, your current default signature will be carried over as your signature. Should you wish to preserve any other signatures, we suggest copying them to a word or text document and saving them for future use.

Old Cogeco Webmail Platform


The current webmail platform allowed you to create and use multiple signatures in webmail.


Options and Preferences

New Cogeco Webmail Platform


We hope that you will find our new webmail user interface more visually appealing as well as easier to use.

Old Cogeco Webmail Platform


The current webmail user interface is functional but not aesthetically pleasing.

New Cogeco Webmail Platform


In the new webmail platform some functions have been renamed:

  • The “Vacation Message” has been renamed: “Automatic Reply Message”
  • The “VCard” has been renamed: “Electronic Business Card (vcard)”

New mail, local account and identity settings will also be available within the new platform.

Old Cogeco Webmail Platform


The webmail options in the current webmail platform are functional but still basic.


Account Management

New Cogeco Webmail Platform


The new webmail platform offers a spam folder. You will be able to mark an unwelcome email message as spam; automatically moving it to the Spam folder.

Old Cogeco Webmail Platform


The current webmail platform has no spam option. You can delete the unwanted emails, but not classify them as spam.

New Cogeco Webmail Platform


The new webmail platform will no longer offer a Reject List option:

You may instead set up individual filters for any undesirable email addresses with custom actions to be performed. Guidance on the creation of filters will be provided in the user guide of the new webmail platform once launched.

Old Cogeco Webmail Platform


The current webmail platform gives you access to a Reject List (Email Blocker). It allows you to block emails from specific email addresses. All emails from email addresses @cogeco.ca put on the reject list, are automatically deleted.


Search & Filters options

New Cogeco Webmail Platform


The new webmail platform features more advanced search capabilities, including:

  • Search by: recipient, cc, subject, sender, body, date, size, age, status and key words.

The Search Tool is now also available in the address book.

Old Cogeco Webmail Platform


The search functionality in the current webmail platform is functional but very basic.

New Cogeco Webmail Platform


The new platform offers enhanced Email Filters. For example, you will now be able to filter by:

  • Message Size.
  • Key Words:
    • Contains/Doesn’t contain.
    • Begins with/Ends with.
    • Is equal to/Is not equal to
  • Time Limit or Date:
    • Message received before this date.
    • Message received after this date.
    • Stop after processing this filter.

Old Cogeco Webmail Platform


Email filtering in the current webmail platform is functional but still very basic.


Contacts, Notes and Calendar

New Cogeco Webmail Platform


All existing contacts will be migrated from your current webmail address books to the new platform. For your own post migration validation, you may wish to back up your contact information outside of webmail.

Old Cogeco Webmail Platform


The current webmail platform features functional but very basic address books which did not include export capabilities.

New Cogeco Webmail Platform


The new webmail platform will allow for different address book groups within a single address book.

Old Cogeco Webmail Platform


The current webmail platform allows for different address books.

New Cogeco Webmail Platform


The new webmail platform will no longer offer a Notes function. All existing notes will be forwarded to the new webmail platform as email.

Old Cogeco Webmail Platform


The current webmail platform included a rarely used Notes function.

New Cogeco Webmail Platform


The new webmail platform will not allow you to access your calendar. Accessing your email calendar will be possible via an email client program, such as Outlook.

Old Cogeco Webmail Platform


The current webmail platform includes access to your email calendar.

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