How do I check if there's something wrong with my audio/sound?

  1. For service with a receiver:
    1. Check the sound level of the receiver to make sure it is at a reasonable level.
    2. Check to see if the receiver's MUTE option is activated.
    3. Check the volume on the TV.
  2. For service without a receiver:
    1. Check the volume on the TV.
    2. Check to see if the MUTE option on the TV is activated.
    3. Make sure the SPEAKERS ON/OFF option on the TV menu is in the ON position.

For both scenarios, if the sound is still not functioning correctly, check the connections.

If the problem persists, contact our Technical Support Services.

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