How do I recover my username and/or password to access My Account?

If you have already registered for My Account but you’ve forgotten your username and/or password, just follow the steps below.

Here’s how to retrieve your My Account username:

Go to the My Account login page.
Select Forgot username?
Enter the same email address you used to create your My Account profile.
You will then receive an email containing your username.

Here’s how to reset your My Account password:

Go to the My Account login page.
Select Forgot password?
Enter your username linked to your My Account profile.
If this username is in our database, an email will be sent to the email address associated with your account with a link to reset your password.
Click on the link in the email, then enter a new customized password,
Select Save to reset your password, then use it to log in to My Account.

Good to know:

These same steps apply for any additional user profiles linked to your account (known as “sub-profiles”).
If the email address associated with your profile is no longer available, you need to contact us.

Available where technology permits. Taxes are not included. Certain restrictions may apply. Promotions are limited to new customers of the promoted service(s) or to those who have cancelled their service(s) for more than 6 months prior to the promotion start date. May not be combined with any other promotion for the same service. Installation and activation of the service must take place within 4 weeks of the customer's commitment date, unless an additional delay is required by Cogeco's technical department. Installation fees for services or equipment may be charged to the customer. The customer agrees to protect the equipment from deterioration, alteration or damage and to return the equipment after the end date of the services. Installation fees are not refundable. At the end of the term, the current monthly prices will apply. If the customer chooses to end the services prior to the expiration of a specified period or promotional period that entitles the customer to discounted rates or other benefits, the termination fees set forth in the agreement will apply.

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