Error Code | Issue | Steps to troubleshoot issue |
---|---|---|
S352 | This setting will not be available until after a software update is installed later tonight. |
Power-cycle your TiVo box to install the updated software, then try again. Restart your TiVo box by going to: If you cannot restart the box from the TiVo menus, you will need to power-cycle the box:
If the above steps did not resolve your issue, please contact Cogeco Technical Support. |
S01, S02, S03, S04, S301, S302, S303, S304 | Service Connection Failed |
If your TiVo box experiences service connection failure after it has downloaded data, one of the following messages will display:
When you receive one of these errors, disconnect the box from the network and let it run for 2 to 3 days without making a service call. This will allow the box to process its existing data and allow access to new data from the service. If the problem persists, please contact Cogeco Technical Support. |
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