What do I do if the name of my home Wi-Fi network doesn’t appear on my list of available networks?

If the name of your wireless home network doesn’t appear on your list of available networks, there are 2 things to do initially:

  1. Check that you’re looking for the correct network name—otherwise known as your Service Set Identifier (SSID). You can find the name of your Cogeco network by logging in to My Account, or in the UltraFibre Internet User Guide, which was given to you by the technician who installed your service.
  2. Check if your network can be detected by another Wi-Fi-enabled device. If another device can detect your network, it means there’s likely a problem with the device you were using previously. To fix the problem, you should consult the manufacturer of this device for troubleshooting.

Once you’re sure that you know your network name and the issue is not with the device you’re trying to connect, there are several things you can try to resolve the issue, based on what the cause of the issue may be. Below are some common causes, along with what to try to overcome the issue:

Your computer's Wi-Fi communication switch may be turned off.

If your computer has a Wi-Fi communication switch, it must be turned on to allow your computer to identify available Wi-Fi networks. These switches are often located on the side, the front or on a function key of your computer. They are generally identified by an antenna or Wi-Fi signal icon.

Your Wi-Fi device is too far from your router or Wi-Fi access point.

Since Wi-Fi networks have a limited range, bring your computer closer to your Wi-Fi modem. If this isn't possible, you might need a Wi-Fi repeater or extender.

Your Wi-Fi modem is turned off or isn’t working properly.

Make sure your Wi-Fi modem is plugged in correctly. If it is plugged in but none of the lights are lighting up on the modem, contact technical support.

The Wi-Fi signal is weakened by appliances or other equipment causing interference.

Certain home appliances or equipment can cause interference in your Wi-Fi network. For example, microwaves and wireless phones may be using the same frequencies as your wireless home network. If you think this might be the case, try changing the channel on your Wi-Fi modem. (Because the network name isn't visible, and, therefore, not accessible wirelessly, you will be required to connect a computer directly to the modem to access the internal settings.)

The configuration of your Wi-Fi modem may have been modified since the original installation, and your network may not be configured to display its name (SSID).

Try connecting to your Wi-Fi network manually.

If your network name still isn’t appearing after taking the steps above, try resetting your modem.

Good to know: You must be a current Cogeco Internet customer to have a Cogeco wireless home network.

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