What is phishing?

Phishing is a technique used to extort confidential information such as passwords or credit card numbers. 

Phishers use emails to pretend to represent companies you trust and ask you to provide confidential/financial information or access your account.

In some cases, an email is sent informing you that your account will be deactivated if you do not confirm your personal information quickly. The e-mail will contain a link to your business’ bank or a reputable business for you to reactivate your account. In reality, this link will lead to a fake but convincing web page.

How do I know if I’ve received a phishing attempt?

It is likely a phishing attempt if the email is sent from a company with which you do business, and :

  • Asks you to update financial information quickly.
  • Threatens to deactivate your account if you don’t update your information or comply with their request.
  • Mentions that your financial information was updated, a payment was not received. The email will also ask you to confirm your financial information.
  • Uses poor vocabulary.

Please note that Cogeco will never ask you to confirm confidential/financial information by email. It is also important never click on a hyperlink or reply to an email that asks you for personal information.

We also recommend the use of anti-spam/anti-phishing filters like the one included in the Cogeco F-Secure service. This service is included with all Business Internet packages. If you have a Business Internet package, you will need to install the program to benefit from it. Follow these steps to access your licenses.

If, however, you receive a suspicious email that seems to be from Cogeco, please forward it to security@cogeco.net. Delete the email after you have forwarded it. If you are unsure of the nature of the email, please call us at 1-844-217-9583.

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