It may be that some equipment did not register properly when accessing the "Cogeco Remote Recorder" application.
If this is the case, the following message will appear above the My DVR tab:
"Error: The following equipment did not connect with the Remote Recorder."
What to do?
If the message reappears, contact our customer service.
We’re here Monday to Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 8:30 a.m. to 4:30 p.m. to suggest solutions and answer questions.Call us now
Fill out a short form with your information, and you will hear from us as soon as possible.Go to callback form
Book a meeting with your local Cogeco Account Executive for tailored solutions for your business.Book a meeting