Choose a FAQ

• Which services can I manage with My Account?
• Where can I see my current account balance?
• How do I activate my receiver?
• Which Internet features and services can I manage with My Account?
• How do I view details about my phone service through My Account?

• I have forgotten my username and/or password to access My Account. What do I do?
• How do I change my billing address or let Cogeco know I’m moving?
• How do I manage my profile and preferences through My Account?
• How do I change my email address on record for eBilling?
• How do I change the email address my bill notifications are sent to?

• What is My Account and why should I register for it?
• What can I do within My Account?
• How do I activate My Account and create a username and password?
• How do I access My Account?
• How do I manage my profile and preferences through My Account?

• How do I view my bill online?
• How do I view my billing history?

• Where can I find my account number?
• Where can I find my account balance and when my next payment is due?
• How do I change my billing address or let Cogeco know I’m moving?
• Why is the amount I owe this month different?
• Why are there both partial and regular charges on my bill?
• What can I expect to see on my bill if I make modifications to my account in the middle of my billing period?
• How do I add another billing account to my customer account?
• Can I consolidate all of my Cogeco services onto a single bill, even if the services are associated with different addresses?
• Will I get multiple bills if I have multiple services with Cogeco under the same billing account?
• What can I expect from my first bill and subsequent bills?
• What can I expect from my monthly bill?
• How do I find out if my credit with Cogeco has been applied to my account?
• What should I do if I think my bill is incorrect?
• Will I be charged if a Cogeco technician comes to my home or place of business to resolve an issue?

• How do I set up pre-authorized payments?
• What options do I have for paying my bill?
• How do I manage my pre-authorized payment method and information?
• When and how do I report a payment?
• How do I pay my bill online through My Account?
• Is it free to pay my bills online or with pre-authorized payments?
• How long will it take for my payment to be posted to my Cogeco account?
• What do I do if I’ve received a “late payment” notice?
• How do I notify Cogeco of a late payment?
• What happens if I forget to pay my bill or if I pay it too late?
• Can I pay my Cogeco bills online even if I don’t have a My Account profile?
• Can I pay for more than one billing period with a single payment?
• Why can't I submit my payment online?

• How do I sign up for paperless billing so I can access my bills online?
• What is paperless billing and why should I register for it?
• What does an eBill look like?
• Do I need to register for My Account to be able to view my bill online?
• How many months of bills can I access online through My Account?
• Can I print my eBills?
• Will I be notified when my bill is ready to view in My Account?
• Can I be notified by text message (SMS) when my bill is ready to view in My Account?
• How do I unsubscribe from eBilling?