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Managed Services - Support
Managed Services FAQs
How can my business benefit from Online Productivity Tools?
Running your business applications and “tools in the cloud” has many concrete benefits for a modern business, such as:
- Cost savings by avoiding expensive technology infrastructure investments.
- Avoiding expensive software purchases: Pay low monthly fees and only pay for what you use.
- Always having the latest up-to-date software version and application features.
- Getting rid of hardware maintenance work saving time and money.
- Gaining higher productivity by collaborating efficiently and across multiple devices.
- Mobilizing, motivating and allowing your workforce access from anywhere.
- Minimizing the risk of data loss through cloud backups and virus protection.
- Streamlining processes to get more work done in less time with fewer people.
Why should I buy cloud applications from Cogeco?
Purchasing applications from Cogeco offers unique benefits for your company:
From the beginning, Cogeco is here to help you analyze your needs and choose the right solution.
Unlike other telecom and Internet service providers, Cogeco offers you a choice of reliable businesses applications. We will work with you to select the applications that best suit your specific requirements.
With Cogeco, you will have access to help and support when you need it. You and your staff will benefit from access to Cogeco’s technical support specialists who are there to help you with whatever issues may arise.
Manage all your application subscriptions in one central place: the My Online Productivity self serve platform. This portal allows you to manage your products, licenses and users in one convenient place as your company grows and evolves.
Obtain full cost transparency and control, and pay for your applications conveniently on your Cogeco bill.
Why wouldn’t I buy directly from the application provider?
Some of the applications are not offered directly from the provider but only through resellers.
When you purchase Online Productivity Tools from Cogeco, not only will you be able to fully control your application related costs, but you can also pay conveniently on your Cogeco bill. You will also benefit from expert advice through high quality Cogeco support from the get-go.
When you purchase directly from the application providers you often only have the option of sending an email to a general, impersonal mailbox and must wait for a response. With Cogeco, you enjoy full customer support whenever you need it.
In addition, the My Online Productivity self serve platform will allow you to manage all your application in one central location.
How can I install Cogeco Security Services?
Cogeco Security Services will be discontinued, but the good news is that Cogeco Business High Speed Internet customers can upgrade to F-Secure’s business-grade Protection Service for Business. Please call one of our Business Specialists at 1-877-822-5831 to learn more.
How can I perform a free online virus scan of my computer?
Find out if your computer is infected by performing a free virus scan with this tool from our security partner F-Secure.. Please note that this scan won’t replace protecting all your computers with an antivirus solution, such as Protection Service for Business from F-Secure.
How can I get access to Protection Service for Business from F-Secure, included with my High Speed Internet service?
All Cogeco High Speed Internet packages now include free licenses* of F-Secure’s business-grade Protection Service for Business. With it, you can:
- Manage all protected computers through a user-friendly administrative portal.
- Benefit from superior protection against online threats, such as malware, phishing sites, malicious advertising, and spam.
- Get real-time software updates to ensure all protected computers are equipped with the latest patches and software versions.
- Manage your business’s security with ease thanks to extensive reporting and analytics.
Take advantage of this security software upgrade today.
Call us at 1-877-822-5831 to get access to the Protection Service for Business licenses included with your High Speed Internet package.* A Cogeco Business Specialist will walk you through it.
What’s the process for installing F-Secure’s Protection Service for Business?
First, you need to call us at 1-877-822-5831 to reach a Cogeco Business Specialist, who will set up your Online Productivity Account. He or she will provide you with a temporary password.
You will then receive an email with a link to the My Online Productivity portal, and you will need to log in using your temporary password. You will be prompted to choose another password.
You will also receive an email confirming that your free F-Secure Protection Service for Business subscription and licenses* have been added to your new account.
Finally, you will receive a Welcome email with instructions on how to log in to your My Online Productivity account, set up your free Protection Service for Business, add more licenses, etc.
If you require any support along the way, don’t hesitate to call us at 1-877-822-5831 to speak with a Business Specialist.
Want even more personalized support?
You have the option of purchasing our Cogeco Integration Services. You’ll benefit from dedicated support and in-person tutorials from one of our Integration Specialists, which cover service configuration and usage support.
* The number of free licenses you’re entitled to depends on your Cogeco High Speed Internet package.
Can I use my application remotely from outside my office?
Yes, you can. With Cogeco Online Productivity Tools you can access your applications from anywhere as long as you have an Internet connection. Collaborate with coworkers on the same project or presentation from different devices no matter where you are. Even if you're away from your office your data is always up-to-date and available.
Please note that some Online Productivity Tools offer you the option of downloading the apps onto your mobile device for offline usage (e.g. Microsoft Office 365 Business).
What Browsers can I use to access the Online Productivity Tools marketplace?
The current Online Productivity Tools marketplace is supported by the following internet browsers:
- Internet Explorer 7.x and above
- Mozilla Firefox 7.x and above
- Safari 5.x and above for Mac
- Chrome 8.x and above
- Opera 10 and above
- What do I need to purchase and use Online Productivity Tools?
Will my application be automatically upgraded?
Yes, because Online Productivity Tools are cloud-based, your applications are always up to date, so you can enjoy the latest features without any hassle.
No more worrying about versions and compatibility.
How much time does it take to activate an application after completing the purchase?
Once an application is purchased you will receive an email order confirmation, as well as instructions on how to activate your new application(s). As soon as your application is activated, you can assign licenses to your users (employees) and enable them to start using the application.
Where do I manage my application, add or remove users, etc.?
Managing your application, its users, and purchasing more or reducing resources is done directly through the My Online Productivity self serve platform. Once you sign up for Online Productivity Tools, you will get an account and access credentials to manage your applications any time you need.
Can I upgrade or downgrade my application?
Some applications offer you the option to upgrade or downgrade. Please call our Customer Care Specialists for assistance.
How do I sign up for Online Productivity Tools?
All you need is a Cogeco Online Productivity Tools account and internet access. Please contact our Customer Care specialists now to learn how to get started.
How do I pay for my order?
As a Cogeco customer you will be charged conveniently on your Cogeco bill. All important details will be on your regular invoice, so you know exactly what you’re getting. No extra invoices required: easy tracking and bookkeeping guaranteed. Your regular billing cycle will stay the same; however, the first invoice for your Online Productivity Tools will be prorated.
Can I transfer an existing domain from my current provider?
Unfortunately the transfer of an existing domain is currently not supported.
What are Cogeco Online Productivity Tools?
Online Productivity Tools are a collection of cloud-based business grade applications from renowned software brands and available from Cogeco on a subscription basis.
What does “cloud-based” mean?
Cloud-based software applications like the Online Productivity Tools are services that are hosted outside your infrastructure and accessible over the Internet; they are not installed on your computers or servers - although some applications offer downloads as an additional option - and you can access them with Internet connected devices anytime, anywhere.
Is this “cloud stuff” safe?
Cogeco is only working with top notch and verified software application providers, many of them coming from the data and IT security industry. All the applications offered are constantly tested and improved upon. Our partners are always addressing newly arising security challenges to make sure your valuable business information and data is truly safe.
My business is too small for business grade applications; I can just use the consumer version.
Consumer applications do not offer you the possibility of purchasing and managing licenses for multiple users/employees. As a business owner, you’ll want to make sure that everyone in your organization can collaborate and be productive in a secure environment to ensure your company’s most valuable information and data is truly safe. Online Productivity Tools offers you all you need to manage all of your applications from one central place, coming from one trusted vendor: Cogeco.
In addition, you will benefit from available phone support where consumer versions generally have no phone support at all.
How do Integration Services differ from standard support included with my Online Productivity Tools?
Standard Support included with your Online Productivity Tools includes help to:
- Identify the right service for your need that will improve your efficiency and reduce your operational costs.
- Create your profile in My Online Productivity self-serve platform and placing your first order.
- Solve basic product issues.
In addition Cogeco offers you online Integration Services as optional support plans for your new Online Productivity Tools. You can order individual or group support and training sessions for yourself or your employees, conducted by one of our Integration Specialists.
Will there be more applications available soon?
Yes, there will be more applications coming soon. We are constantly working to extend our offers in the already available categories of Collaboration & Productivity and Security & Backup as well as adding different business applications that will help you address your business needs. Please keep an eye on the Cogeco.ca website and stay tuned for news and updates.