Purchasing applications from Cogeco offers unique benefits for your company:
From the beginning, Cogeco is here to help you analyze your needs and choose the right solution.
Unlike other telecom and Internet service providers, Cogeco offers you a choice of reliable businesses applications. We will work with you to select the applications that best suit your specific requirements.
With Cogeco, you will have access to help and support when you need it. You and your staff will benefit from access to Cogeco’s technical support specialists who are there to help you with whatever issues may arise.
Manage all your application subscriptions in one central place: the My Online Productivity self serve platform. This portal allows you to manage your products, licenses and users in one convenient place as your company grows and evolves.
Obtain full cost transparency and control, and pay for your applications conveniently on your Cogeco bill.
Some of the applications are not offered directly from the provider but only through resellers.
When you purchase Online Productivity Tools from Cogeco, not only will you be able to fully control your application related costs, but you can also pay conveniently on your Cogeco bill. You will also benefit from expert advice through high quality Cogeco support from the get-go.
When you purchase directly from the application providers you often only have the option of sending an email to a general, impersonal mailbox and must wait for a response. With Cogeco, you enjoy full customer support whenever you need it.
In addition, the My Online Productivity self serve platform will allow you to manage all your application in one central location.
Cogeco Security Services will be discontinued, but the good news is that Cogeco Business High Speed Internet customers can upgrade to F-Secure’s business-grade Protection Service for Business. Please call one of our Business Specialists at 1-877-822-5831 to learn more.
Find out if your computer is infected by performing a free virus scan with this tool from our security partner F-Secure.. Please note that this scan won’t replace protecting all your computers with an antivirus solution, such as Protection Service for Business from F-Secure.
If you require any support along the way, don’t hesitate to call us at 1-877-822-5831 to speak with a Business Specialist.
Want even more personalized support?
You have the option of purchasing our Cogeco Integration Services. You’ll benefit from dedicated support and in-person tutorials from one of our Integration Specialists, which cover service configuration and usage support.
* The number of free licenses you’re entitled to depends on your Cogeco High Speed Internet package.
Yes, you can. With Cogeco Online Productivity Tools you can access your applications from anywhere as long as you have an Internet connection. Collaborate with coworkers on the same project or presentation from different devices no matter where you are. Even if you're away from your office your data is always up-to-date and available.
Please note that some Online Productivity Tools offer you the option of downloading the apps onto your mobile device for offline usage (e.g. Microsoft Office 365 Business).
Once an application is purchased you will receive an email order confirmation, as well as instructions on how to activate your new application(s). As soon as your application is activated, you can assign licenses to your users (employees) and enable them to start using the application.
Managing your application, its users, and purchasing more or reducing resources is done directly through the My Online Productivity self serve platform. Once you sign up for Online Productivity Tools, you will get an account and access credentials to manage your applications any time you need.
As a Cogeco customer you will be charged conveniently on your Cogeco bill. All important details will be on your regular invoice, so you know exactly what you’re getting. No extra invoices required: easy tracking and bookkeeping guaranteed. Your regular billing cycle will stay the same; however, the first invoice for your Online Productivity Tools will be prorated.
Cloud-based software applications like the Online Productivity Tools are services that are hosted outside your infrastructure and accessible over the Internet; they are not installed on your computers or servers - although some applications offer downloads as an additional option - and you can access them with Internet connected devices anytime, anywhere.
Cogeco is only working with top notch and verified software application providers, many of them coming from the data and IT security industry. All the applications offered are constantly tested and improved upon. Our partners are always addressing newly arising security challenges to make sure your valuable business information and data is truly safe.
Consumer applications do not offer you the possibility of purchasing and managing licenses for multiple users/employees. As a business owner, you’ll want to make sure that everyone in your organization can collaborate and be productive in a secure environment to ensure your company’s most valuable information and data is truly safe. Online Productivity Tools offers you all you need to manage all of your applications from one central place, coming from one trusted vendor: Cogeco.
In addition, you will benefit from available phone support where consumer versions generally have no phone support at all.
Standard Support included with your Online Productivity Tools includes help to:
Identify the right service for your need that will improve your efficiency and reduce your operational costs.
Create your profile in My Online Productivity self-serve platform and placing your first order.
Solve basic product issues.
In addition Cogeco offers you online Integration Services as optional support plans for your new Online Productivity Tools. You can order individual or group support and training sessions for yourself or your employees, conducted by one of our Integration Specialists.
Yes, there will be more applications coming soon. We are constantly working to extend our offers in the already available categories of Collaboration & Productivity and Security & Backup as well as adding different business applications that will help you address your business needs. Please keep an eye on the Cogeco.ca website and stay tuned for news and updates.
Available where technology permits. Taxes not included. Some restrictions may apply. A minimum of 10 seats is required for Hosted PBX Fibre. Standard installation is free for fixed-term commitments of 36 months with a minimum number of 9 seats for Hosted PBX over cable. Installation, activation and network connection charges may apply for non-standard installations. If the customer terminates the agreement before the expiry of his fixed-term commitment, one of the following termination fees will be applied: i) for Hosted PBX over cable, standard installation (a value of $700 for 10 seats or fewer, $1,050 from 11 to 20 seats, $1,330 for 21 to 36 seats) and cancellation fees representing 50% of the remaining balance of the commitment; for Hosted PBX over Fibre, cancellation fees representing 60% of the remaining balance of the commitment ii) For all other Cogeco Business services the lesser of following termination fee will be applied: ii) - (a) repayment of any initial promotional credits and repayment of the free standard installation ($129.95 value), plus an administration fee of $250 per service, plus $100 per additional phone line or ii) - (b) the remaining fees for the commitment period. Non-standard installation fees are not refundable. Cannot be combined with any other promotion on the same service. The savings amounts reflect the price of individual services without term commitment. At the end of the fixed-term commitment, the then current monthly fee shall apply for Hosted PBX over cable, and the then current monthly fee shall be increased by twenty-five (25%) percent for Hosted PBX over Fibre, unless the customer agrees to a new fixed-term commitment under the conditions then applicable. Promotions are limited to new customers of the service in question or those who have disconnected their service for more than 6 months. Service installation and activation must take place within four weeks from the date of making the commitment unless additional time is required by the Cogeco technical service. Photos are for illustrative purposes only. 92.1% of the persons surveyed during a study conducted from May 29 – June 21, 2013 by the Cube Research Firm among a sample of 300 Cogeco Business Solutions clients from Quebec and Ontario selected a satisfaction level of 7 or more on a scale of 10. Weighted average according to provinces and subscribed services.
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