Do I have to be home when the technician comes?

You must be present for the technician’s visit.

  • If you cannot be present to sign the service contract, please contact us with the name of the authorized adult who will sign on your behalf.
  • You, or the designated authorized adult, must be available for the entire time slot that you have chosen.
  • If your appointment is in more than 24 hours and you need to reschedule, you can do so with My Account (see How do I change my appointment date?).
  • If you miss the technician, you must contact us and reschedule the appointment.

Good to know: It is your responsibility to ensure that there is clear access to the cable outlets.

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