The receiver can take between 30-60 minutes to load after an installation, a power failure or a receiver reset from our technical department.
During this time, the channels themselves should work but the info will read To Be Announced and the menu will be inaccessible until it downloads.
If it has been more than one (1) hour and your guide still says To Be Announced, unplug your Receiver and wait 15 seconds. Plug the power back in and wait 30 minutes before pressing on Guide and Menu, so the information is downloaded correctly.
After 30 minutes, if the guide still says To Be Announced, please call the Technical Support.