How do I change the wireless channel on my wireless modem?

See the detailed instruction by model:

If you are using a Cisco wireless modem, please follow these steps:

  • IWEM1 EN 1

    Step 1

    Open a new browser window. Type 192.168.0.1 into the address bar. Hit Enter to bring up the Router Administration page.

  • IWEM1 EN 2

    Step 2

    You will now be asked for your username and password.

    • If you have previously created your own personal username and password enter them into the appropriate fields and click the Log In button.
    • If you do not have a username and the password leave both of these fields blank and click the Log In button.
      Note: For your Internet security Cogeco recommends creating your own unique username and password.
  • IWEM1 EN 3

    Step 3

    From the menu bar, click on Wireless.

  • Step 4

    Look for Standard Channel then select the drop-down menu and choose a channel between 1, 6 or 11 or Auto.

    Note: Cogeco advises ONLY choosing one of those 4 options. Selecting channels in between will yield undesired performance and may cause impact for other wireless signals nearby.

  • Step 5

    Click the Save Settings button. The router may reboot; therefore, you may need to restart your computer or re-establish your wireless connection. Once this has been done, please test your internet service. The connection should now be working. If you are still experiencing an issue, repeat the above steps to select a different channel from the dropdown. Different household devices may cause interference on different channels. You may need to try a few channels to find the one that works best for your network.

You may also want to change your modem placement. If you live in a home with more than one level, placing your wireless modem on its side, so the light pattern runs vertically, may improve performance. It is also advisable to place your modem away from other electrical devices or appliances. Common sources of interference include portable phones, microwaves and electrical panels.

Objects or obstructions between the modem/router and wireless devices, such as metal or concrete walls, large metal appliances, metal cabinets or aquariums, can also cause interference.

If you are using a ARRIS wireless modem, please follow these steps:

  • IWEM1 EN 1

    Step 1

    Open a new browser window. Type 192.168.0.1 into the address bar. Hit Enter to bring up the Router Administration page.

  • IWEM1 EN 2

    Step 2

    You will now be asked for your username and password.

    • If you have previously created your own personal username and password enter them into the appropriate fields and click the Log In button.
    • If you have not created your own username and password, the default username is admin and the password is password. Enter them into the appropriate fields and click the Log In button.
      Note : For your Internet security Cogeco recommends creating your own unique username and password.
  • IWEM1 EN 3

    Step 3

    Click on Wireless 2.4 GHz.

  • IWEM1 EN 3

    Step 4

    Look for Channel, then select the drop-down menu and choose a channel between 1, 6 or 11 or Auto.

    Note : Cogeco advises ONLY choosing one of those 4 options. Selecting channels in between will yield undesired performance and may cause impact for other wireless signals nearby.

  • Step 5

    At the bottom of the page, be sure to click the Apply button.

  • Step 6

    Please ensure for security reasons that you close the browser as to not allow unintended access to your home network settings and passwords.

The router may reboot; therefore, you may need to restart your computer or re-establish your wireless connection. Once this has been done, please test your internet service. The connection should now be working. If you are still experiencing an issue, repeat the above steps to select a different channel from the dropdown. Different household devices may cause interference on different channels. You may need to try a few channels to find the one that works best for your network.

You may also want to change your modem placement. If you live in a home with more than one level, placing your wireless modem on its side, so the light pattern runs vertically, may improve performance. It is also advisable to place your modem away from other electrical devices or appliances. Common sources of interference include portable phones, microwaves and electrical panels.

Objects or obstructions between the modem/router and wireless devices, such as metal or concrete walls, large metal appliances, metal cabinets or aquariums, can also cause interference.

If you are using a TECHNICOLOR wireless modem, please follow these steps:

  • IWEM1 EN 1

    Step 1

    Open a new browser window. Type 192.168.0.1 into the address bar. Hit Enter to bring up the Router Administration page.

  • IWEM1 EN 2

    Step 2

    You will now be asked for your username and password.

    • If you have previously created your own personal username and password enter them into the appropriate fields and click the Log In button.
    • If you do not have a username and the password leave both of these fields blank and click the Log In button.
      Note : for your Internet security Cogeco recommends creating your own unique username and password.
  • IWEM1 EN 3

    Step 3

    From the menu bar, click on Wireless then Radio settings.

  • IWEM1 EN 3

    Step 4

    Look for Standard Channel for your 2.4 GHz wireless network, then select the drop-down menu and choose a channel between 1, 6 or 11 or Auto.

    Note : Cogeco advises ONLY choosing one of those 4 options. Selecting channels in between will yield undesired performance and may cause impact for other wireless signals nearby.

  • Step 5

    At the bottom of the page, be sure to click the Save Settings button.

  • Step 6

    Please ensure for security reasons that you close the browser as to not allow unintended access to your home network settings and passwords.

The router may reboot; therefore, you may need to restart your computer or re-establish your wireless connection. Once this has been done, please test your internet service. The connection should now be working. If you are still experiencing an issue, repeat the above steps to select a different channel from the dropdown. Different household devices may cause interference on different channels. You may need to try a few channels to find the one that works best for your network.

You may also want to change your modem placement. If you live in a home with more than one level, placing your wireless modem on its side, so the light pattern runs vertically, may improve performance. It is also advisable to place your modem away from other electrical devices or appliances. Common sources of interference include portable phones, microwaves and electrical panels.

Objects or obstructions between the modem/router and wireless devices, such as metal or concrete walls, large metal appliances, metal cabinets or aquariums, can also cause interference.

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