How do I replace my Cogeco modem?

How do I replace my Cogeco modem?

It’s easy to replace your modem with the Self-Install Kit we sent you. The kit includes:

  • Your new modem
  • An Ethernet cable
  • A coaxial cable
  • A power cord

Step 1: Remove your old equipment

  1. Disconnect your existing modem. Begin by unplugging the coaxial cable from the back of the modem.
  2. Unplug the power supply from the electrical outlet and the back of the modem.
  3. If you have any Ethernet cables connected, unplug these from the modem as well.

Step 2: Connect your new modem

  1. Place your new modem in the same location as your old one.
  2. Connect the coaxial cable provided from the wall outlet to the cable connector at the rear of your modem. Hand-tighten the connectors to avoid damaging them.
  3. Connect the power cord from the modem to an active wall power outlet. This will start the modem synchronization process.

Good to know: If you connect your modem to a power bar, ensure that the power bar is always switched on.

Step 3: Activate your modem

Once all the modem’s lights are on, it's time to get your Wi-Fi credentials. There are 2 ways to do this:

  1. Using the Ethernet cable provided, you can connect your computer to your modem to register for My Account online.
  2. You can use your mobile device to register for My Account.

Step 4: Get your Wi-Fi credentials

  1. Log in to My Account.
  2. Select Internet.
  3. Select Wi-Fi Settings.

Step 5: Connect your wireless devices

You can now connect all your wireless devices. To learn how, refer to our Internet FAQs.

Step 6: Return your old modem

After connecting your modem and wireless devices, gather all the equipment that came with your original Cogeco modem, including the power cord/adapter and Ethernet cord. You will then need to:

  1. Place the old Cogeco equipment into the box provided, using newspaper or other paper to fill empty space.
  2. Seal the box shut with packing tape
  3. Affix the shipping label provided (with your name and address in the “From” field) over the original label on the package.
  4. Make note of the Canada Post tracking number, which starts with “7265.”
  5. Bring your package to a Canada Post counter.

Good to know:

  • From the moment you receive the package to return your old modem free of charge, you have 5 business days to do so using the enclosed pre-paid postage stamp. After that time, the pre-paid postage will expire and you will have to pay for postage.
  • To find a Canada Post location near you, visit canadapost.ca.

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