It’s easy to set up Internet and Wi-Fi with the Self-Install Kit we sent you. The kit includes:
Write down your modem’s serial number and MAC (Media Access Control) address. You will need these numbers to activate your new equipment. They can be found on the sticker underneath or on the back of the modem.
To ensure the best possible signal strength, bring your new modem to a centralized location in your home (such as in a main floor living room). If possible, avoid placing your modem in a basement, near microwaves, inside closed cabinets or behind cement walls. Then, follow these steps:
Good to know: If you connect your modem to a power bar, please ensure that the power bar is always switched on
Once all the modem’s lights are on, it's time to get your Wi-Fi credentials. There are 2 ways to do this:
You can now connect all your wireless devices. To learn how, refer to our Internet FAQs.