How do I replace my Cogeco phone modem?

It’s easy to replace your phone modem with the Self-Install Kit we sent you. The kit includes:

  • Your new phone modem
  • An Ethernet cable
  • A coaxial cable
  • A power cord
  • An unlocking tool

Step 1: Remove your old equipment

  1. Disconnect your existing modem. Begin by unplugging the coaxial cable from the back of the modem. You might need to use the unlocking tool for this step.
  2. Align the body of the unlocking tool with the cable.  Push the tool down towards security sleeve until firmly connected. Using tool handle, rotate counterclockwise until the cable is separated from the modem. Remove the security sleeve.
  3. Unplug the power supply from the electrical outlet and the back of the modem.
  4. If you have any Ethernet cables connected, unplug these from the modem as well.

Step 2: Connect your new modem

  1. Place your new modem in the same location as your old one.
  2. Connect the coaxial cable provided from the wall outlet to the cable connector at the rear of your modem. Hand-tighten the connectors to avoid damaging them.  The security sleeve is not needed anymore.
  3. Connect the power cord from the modem to an active wall power outlet. This will    start the modem synchronization process.
  4. Connect a telephone wire from the base of your phone, and connect the other end of the wire to the jack on the back of the modem labelled Tel ½.  If you subscribe to 2 telephone lines, you may attach a second telephone to the Line 2 phone jack.

Good to know: If you connect your modem to a power bar, ensure that the power bar is always switched on.

Step 3: Obtaining your phone number

Dial 21# from your Cogeco phone and a message will play that will provide you with your phone number.

Step 4: Get  your Wi-Fi Credentials 

Once all the modem’s lights are on, it's time to get your Wi-Fi credentials. There are 2 ways to do this:

  1. Using the Ethernet cable provided, you can connect your computer to your modem to register for My Account online.
  2. You can use your mobile device to register for My Account

Once you have registered, follow the below instructions to obtain your Wi-Fi credentials.
Log in to My Account.
Select Internet.
Select Wi-Fi Settings.

Step 5: Connect your wireless devices
You can now connect all your wireless devices. To learn how, refer to our Internet FAQs.

Step 6: Return your old phone modem
After connecting your modem and wireless devices, gather all the equipment that came with your original Cogeco modem, including the power cord/adapter and Ethernet cord. You will then need to:

  1. Place the old Cogeco equipment into the box provided, using newspaper or other paper to fill empty space.
  2. Seal the box shut with packing tape
  3. Affix the shipping label provided (with your name and address in the “From” field) over the original label on the package.
  4. Make note of the Canada Post tracking number, which starts with “7265.”
  5. Bring your package to a Canada Post counter.

Good to know:

  • From the moment you receive the package to return your old modem free of charge, you have 5 business days to do so using the enclosed pre-paid postage stamp. After that time, the pre-paid postage will expire and you will have to pay for postage.
  • To find a Canada Post location near you, visit

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