My iOS or Android device cannot detect my TiVo DVR.

  • Make sure you are connected to the proper TiVo device.
  • Make sure your Wi-Fi connection is working properly.
  • Run an Internet connection test on another device.
  • Restart your TiVo device as follows: TiVo Central > Settings & Messages > Help > Restart Box. It could take up to 30 minutes.

Once these steps completed, run an Internet connection test on your TiVo device as follows: TiVo Central > Settings & Messages > Settings > Settings > Network > View network diagnostic > Test Internet connection. If all the previous steps fail to restore the connection, please contact Cogeco Technical Support.

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