Why can’t I send emails, and how do I fix this problem?

If you’re able to receive emails but not send them, there are a few things that can be causing this issue. Before contacting us, try the following:

  1. Check your email account’s configuration settings.
    Make sure that your email settings are correctly configured with the information from the table below.
  2. Check if the person you are trying to email is in a position to receive your email.
    Make sure that their email service is working, because if it isn’t, you won’t be able to send the email successfully until the problem is resolved on their end.
  3. Check that you haven’t exceeded the maximum capacity for sending emails.
    For security reasons, basic email services limit the number of emails that can be sent from a single account in a given amount of time. The maximum number of emails that can be sent per hour is between 50 and 200 (with a static IP address).

If you need to increase this number, call us and choose from our Office 365 packages for businesses, which let you send 30 emails per minute, or our Google’s G Suite packages, which let you send 2,000 emails per day.

If you still can’t send emails after verifying everything above, contact technical support.

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