TiVo Error Codes starting with D

1. This feature is not supported in your current service.

   For any additional questions, please contact Cogeco Technical Support.

If you are having issues with Cogeco-provided devices, please go to: General Networking Troubleshooting Tips

If the problem persists, please contact Cogeco Technical Support.

If your TiVo box experiences service connection failure after it has downloaded data, one of the following messages will display:

• Service connection failed while expanding (S01, S301, or D01)
• Service connection failed while preparing (S02, S302, or D02)
• Service connection failed while loading (S03, S303, or D03)
• Service connection failed while indexing (S04, S304, or D04)

When you receive one of these errors, disconnect the box from the network and let it run for 2 to 3 days without making a service call. This will allow the box to process its existing data and allow access to new data from the service.

If the problem persists, please contact Cogeco Technical Support.

You can troubleshoot the issue by sending a signal to your TiVo T6 cablecard. 

To send a signal to your cablecard please follow these steps:

Sign in to My Account > Go to the TV > Select View My Equipment > Select Activate/Reactivate for the TiVo 4K equipment or TiVo PVR.