|Error Code||Issue||Steps to troubleshoot issue|
|S352||This setting will not be available until after a software update is installed later tonight.||
Powercycle your TiVo box to install the updated software, then try again.
Restart your TiVo box by going to:
If you cannot restart the box from the TiVo menus, you will need to powercycle the box:
If the above steps did not resolve your issue, please contact Cogeco Technical Support.
|S01, S02, S03, S04, S301, S302, S303, S304||Service Connection Failed||
If your TiVo box experiences service connection failure after it has downloaded data, one of the following messages will display:
When you receive one of these errors, disconnect the box from the network and let it run for 2 to 3 days without making a service call. This will allow the box to process its existing data and allow access to new data from the service.
If the problem persists, please contact Cogeco Technical Support.