What can I do if an app has disappeared?

If one or more of your apps, like Netflix have disappeared from your TiVo interface, the following steps should help to restore them:

In order to restore the applications, you will need to connect to the TiVo service twice, and then restart your set-top-box, by the following steps:

  1. Press the TiVo button on the remote to display the TiVo Central menu
  2. Access Menu
  3. Access Settings
  4. Select Network Settings
  5. Select TiVo Service Connection to perform a callout
  6. Wait a few minutes for the callout to complete.

Press the Select button to go back to the previous menu

Repeat Step 5 to Step 7 to complete another callout to the TiVo Service.

When the second cycle is completed:

  • Access TiVo Central
  • Select Menu
  • Select Help
  • Select Restart Box
  • Press the Thumbs Down 👎 button three times
  • Wait until restart is complete.

If the apps have not been restored, or the problem returns repeatedly, please contact our Customer Service team.

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