What can I do if an app has disappeared?

If one or more of your apps, like Netflix have disappeared from your TiVo interface, the following steps should help to restore them:

In order to restore the applications, you will need to connect to the TiVo service twice, and then restart your set-top-box, by the following steps:

1. Press the TiVo button on the remote to display the TiVo Central menu
2. Access Menu
3. Access Settings
4. Select Network Settings
5. Select TiVo Service Connection to perform a callout
6. Wait a few minutes for the callout to complete.

Press the Select button to go back to the previous menu

Repeat Step 5 to Step 7 to complete another callout to the TiVo Service.

When the second cycle is completed:

• Access TiVo Central
• Select Menu
• Select Help
• Select Restart Box
• Press the Thumbs Down 👎 button three times
• Wait until restart is complete.

If the apps have not been restored, or the problem returns repeatedly, please contact our Customer Service team.