What can I do if an app has disappeared?

If one or more of your apps, like Netflix have disappeared from your TiVo interface, the following steps should help to restore them:

In order to restore the applications, you will need to connect to the TiVo service twice, and then restart your set-top-box, by the following steps:

1. Press the "TiVo" button on the remote to display the 'TiVo Central' menu
2. Press the down button on remote until 'Settings & Messages' is highlighted
3. Press the right arrow on remote to highlight 'Network Settings'
4. Press the 'Select' button. Highlight and select 'TiVo Service Connection' to perform a callout
5. Press the 'Select' button. Wait a few minutes for the callout to complete.
6. Press the 'Select' button to go back to the previous menu

Repeat Step 5 to Step 7 to complete another callout to the TiVo Service.

When the second cycle is completed, press the 'TiVo' button to return to the 'TiVo Central' menu

• Highlight and select 'Settings & Messages'
• Highlight and select 'Help'
• Highlight and select 'Restart or Reset'
• Select 'Restart the TiVo box'
• Press the 'Thumbs Down' button three times, then press 'Enter'
• Wait until restart is complete
• Press the down button on remote until 'Find TV, Movies, & Videos' is highlighted.

The apps should now be visible in the menu.

If the apps have not been restored, or the problem returns repeatedly, please contact our Customer Service team.