What can I do if I forget my Wi-Fi’s network password?

When a technician installs your Cogeco Wi-Fi service, they provide you with a default network name or Server Set Identifier (SSID) and password. If you have changed this from the default, but can no longer remember the password, or if you have misplaced the default information, it can be reset thereby restoring it to its default settings.

On the back of the router, there is a button located near the Coaxial Input (shown below in yellow).

  1. Press and hold this button for approximately 15 seconds. This will perform a factory reset of the router.
  2. After resetting the router, use your computer to search for Wi-Fi networks. The default network name or Server Set Identifier (SSID) should begin with Cogeco.

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