What do I do if I can see the name of my wireless home network, but can’t connect to it?

If you see the name of your wireless home network but aren’t able to connect to it, you’ll need to do a factory reset of your modem. This process will revert the name of your network (SSID) and password back to their default settings.

How to reset your modem video

Resetting your modem

To do this, insert a straightened paperclip into the “reset” or “reboot” hole located on the back of the modem. Press the paperclip in for 15 seconds, then release. The modem will try to resynchronize with the Cogeco network, which can take up to 2 minutes.
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If you don’t know your network name (SSID) and/or password, you can find them by following these steps:

  1. Log in to My Account.
  2. Select Internet in the main menu.
  3. Select View my Wi-Fi settings.

Don’t have a My Account profile yet? Create one today.

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