What do I do if I’ve received a “late payment” notice?

If you’ve received a late payment notice, you should make your full payment through My Account or through your financial institution’s online (or telephone) banking system as soon as possible.

If you’re making a late payment through My Account, there’s no need to report it to Cogeco, as payments made in this way are posted to your account within 1 business day.

However, if you’re making a late payment using another method, please call our credit department at 1-866-232-9017 to report your payment date, method and amount. Here are our credit department’s hours of operation:

  • Monday to Friday: 8:00 am to 9:00 pm
  • Saturday: 9:00 am to 5:00 pm
  • Sunday and holidays: closed

Don’t have a My Account profile yet? Create one today.

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