What to do when you see error codes on your decoder in the Cogeco On Demand section?

Error Codes

Actions to be taken by customers

E1003, E5080, E5800 Check connections. Unplug your receiver and wait 15 seconds. Plug the power back in and wait approximately 15 minutes. Try again; if this issue continues please call Technical Support at 1-800-665-3131.

E3104, E3602 Check connections. Unplug your receiver and wait 15 seconds. Plug the power back in and wait approximately 15 minutes. Try again; if this issue continues please call Technical Support at 1-800-665-3131.

E5232, E5701, E5703 Check if possible to rent another title in a free section. Retry in a few minutes, if the problem persists, please contact the Technical Support at 1-800-665-3131.

E5704, E5707 Purchase Denied. Unplug your receiver and wait 15 seconds. Plug the power back in and wait approximately 15 minutes. Try again; if this issue continues please call Technical Support at 1-800-665-3131.

E5030, E5070, E5071 Check if possible to rent another title in a free section. Retry in a few minutes, if the problem persists, please contact the Technical Support at 1-800-665-3131.

E2000 Determine whether the problem affects all decoders. Please wait 5 minutes and try again, if this issue continues please call Technical Support at 1-800-665-3131.

E5218, E5702 Please wait 5 minutes and try again, if this issue continues please call Technical Support at 1-800-665-3131.

E6302, E6303, E6305 Check connections. Unplug your receiver and wait 15 seconds. Plug the power back in and wait approximately 15 minutes. Try again; if this issue continues please call Technical Support at 1-800-665-3131.

E5714 This title is currently being played on another cable box on your account. If the title is currently not playing on any cable boxes in your home, please go to channel 299, scroll down to My Rentals, select the title, once you have selected the title you can highlight the X and delete the title out of my rentals. You now can reorder the rental and will not be double charged, you will still have the original 48 hour rental timeframe as before. If the problem continues, call 1-800-665-3131.

Please make sure your cable line that comes out of the wall is plugged directly into the digital decoder. If there is a VCR, splitter or any other third party equipment installed, this can cause a problem with two-way communication which can cause Video On Demand errors. If you need further help setting up your digital decoder, please consult our Connection and Activation section.

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