What is IP Relay?

IP Relay is a relay service for deaf and hard-of-hearing individuals to place and receive text-based relay calls from their personal computer (PC) and/or mobile device. A IP Relay operator will connect an IP Relay caller to a voice party. All calls are strictly confidential. All you need to use IP Relay is a PC or a mobile device with an Internet connection.

Hearing users can place calls to deaf and hard-of-hearing individuals by dialling Cogeco IP Relay at the toll free number(1-855-308-5160) and providing the IP Relay agent with your 9 digit IP Relay number. When the deaf individual is logged in to IP Relay they will receive a message alerting them of an incoming IP Relay call.

What you need to make IP Relay calls from a PC or a mobile device:

  • Computer or a mobile device
  • Internet connection ( DSL, Cable, T1, etc.)
  • Internet browser (Microsoft Internet Explorer 7 or 8, Apple Safari 4 or greater, Mozilla Firefox 3.5 or greater, Google Chrome)
  • IP Relay App downloaded on your mobile phone (the application requires minimum versions of operating system: iOS 9.2 or Android 5.0 or greater)

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