What should I do if I think my bill is incorrect?

Before contacting us, consider if any of the following scenarios apply to you:

  • Did you order a Pay-Per-View event or a Video On Demand title?
  • Did you have a product or service added, modified or removed from your account in the middle of your billing period?
  • Has your most recent payment been applied to your account?
  • Were any adjustments made to your account?

We recommend looking at the One-time Fees and Adjustments section of your bill.

You can also log in to My Account to review your products and services, recent payments and more.

If you still think your bill is incorrect after considering the scenarios above and reviewing your account details, please contact us.

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