Where can I find the connection information for my dual-band wireless home network?

Your wireless home network connection information is used for connecting your Wi-Fi-enabled devices to your wireless home network, and for protecting your network from unwanted access. To keep your wireless home network as secure as possible, we recommend changing the default password to a personal, secure password. To do this, follow these instructions. You can find your username and default password in your Welcome Guide, which was given to you during installation.

Understanding dual-band wireless home networks:

You might have ordered our AC Wi-Fi equipment that broadcasts 2 network names to support different frequency bands—2.4GHz and 5GHz. Being able to choose the frequency means your Wi-Fi home network will perform better, as it can avoid interfering with other equipment in your home.

The 2.4GHz band is used for covering farther distances, but may perform at slower speeds. It's ideal for social networking and emailing.

The 5GHz band is used for reaching higher speeds but at shorter distances. It's best for streaming, online gaming and downloading files. Older devices might not be compatible with this band, but can connect to the 2.4GHz band instead.

To help you understand the difference between the 2 bands, watch this video.

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