Why can’t I send emails, and how do I fix this problem?

<p>If you’re able to receive emails but not send them, there are a few things that can be causing this issue. Before contacting us, try the following:</p>

<ol class="list-order">
<li><strong>Check your email account’s configuration settings.</strong><br />
Make sure that your email settings are correctly configured with the information from the table below.</li>
<li><strong>Check if the person you are trying to email is in a position to receive your email.</strong><br />
Make sure that their email service is working, because if it isn’t, you won’t be able to send the email successfully until the problem is resolved on their end.</li>
<li><strong>Check that you haven’t exceeded the maximum capacity for sending emails.</strong><br />
For security reasons, basic email services limit the number of emails that can be sent from a single account in a given amount of time. The maximum number of emails that can be sent per hour is between 50 and 200 (with a static IP address).</li>
</ol>

<p>If you still can’t send emails after verifying everything above, <a href="/en/contact/support">contact technical support</a>.</p>

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