Why can't I submit my payment online?

If you have trouble paying your bill via your online bank account, by phone or at your bank counter, please check if the 2 following information are up to date.

Good to know: We’ve recently transitioned to a new billing system, this is why you may have to change these pieces of information.

Step 1: Your account number

It has 11 digits and starts with “50”.

You can find your new account number in the top right corner and at the bottom of your bill.

Alternatively, you can find your new account number in My Account by following these steps:

  1. Sign in to My Account.
  2. Select Profile Settings.
  3. Select Account Management.

Step 2: The payee name

You need to make sure that you have the updated Cogeco name registered in your bank account, which is generally referred to as Payee name.

The new payee name you need to select is Cogeco Connexion Inc 50.

Not all bank institutions require the same procedure to modify your payment detail, therefore, follow the procedure provided by your bank to modify your payment details.

Good to know: You can only use Cogeco’s new payee name with your new billing account number. The new payee name cannot be used to pay an old bill containing your old billing account number.
 

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