Make sure your remote control is in the correct source mode. Press the CBL button on your remote control and then press the Guide or Menu button again.
If you have a HD receiver, check if the Guide works on both standard and HD digital channels. If the Guide does not appear on HD channels, make sure your TV is on the right input (HDMI, Component, TV...).
If the problem persists, unplug your receiver and wait 15 seconds. Plug the power back in and wait 30 minutes before trying Guide or Menu again.
If your receiver is still having problems displaying your menus or guide, contact our Technical Support team.