Billing and Account: Support

Available where technology permits. Specific hardware and/or software platforms may be required for certain services. For personal and residential purposes only. Rates are subject to change. Taxes not included. A fee of $60 per technician visit for a standard installation and/or activation as well as applicable fees for any additional work may apply. Limited-time promotion. A minimum commitment period corresponding to the promotions and billed at the same address is required to benefit from the promotional rates. Pre-authorized debit or credit card payment and service bundling on a single invoice are required. A termination fee of $75 per service will be charged to customers who cancel their services before the end of the promotional period. Photos are for illustrative purposes only. SWITCH ON AMAZING is a registered trademark of Cogeco Connexion Inc. Cogeco Connexion has been recognized for the 9^th time in 11 years by the Service Quality Measurement (SQM) Group awards program. Based on overall capacity to concurrently deliver all services (Digital TV, Internet and Home Phone) to each customer, through a single network that combines optical fibre and coaxial cable.

Additional charges will apply for exceeding the monthly data transfer capacity (GB) allowed for each specific Cogeco Internet package. See details. Download and upload speeds can vary with Internet traffic, remote peers, the customer’s network configuration, the use of wireless equipment and other factors. See details. The customer is not authorized to exceed a reasonable limit, such as any usage that restricts or inhibits other users from using Cogeco services in an adequate manner, or creates an unusually large burden on the Cogeco network. The ULTRAFIBRE trademark and family of associated trademarks are owned by Cogeco Connexion Inc. All Internet packages include 2 free installations of Cogeco Security services for desktop and/or laptop computers. Cogeco Security GO with unlimited installations for computers, tablets and wireless devices is available at a regular price of $5.99/month. See details. Wi-Fi hotspots provide free and unlimited Internet access to Cogeco subscribers and limited access to non-Cogeco subscribers. See details. This award for “Best protection in the World” has been given to F-Secure Internet Security in 2012 from AV-TEST, an independent corporation, in the general public category for their F-Secure Internet Security 2013 service. Cogeco Security service is an F-Secure Internet Security product. Visit av-test.org for details.

Cogeco TV service requires the rental of a digital receiver with a subscription to at least the Basic Channels package. Channel availability may vary by region. TV packages and selected channels can only be modified once every 30 days. Additional fees may apply for some channels and some channels may count for many choices. The channel lists of the pre-selected packages cannot be modified. Requirements to watch 4K: (i) a 4K TV and 4K receiver, (ii) $10 monthly fee for access to available 4K channels (note that 4K is not available with all channels), and (iii) a subscription to the SD/HD channels corresponding to the 4K channels. Rental of an HD receiver required. TiVo service from Cogeco requires: (i) the rental of a TiVo receiver, (ii) an AC Wi-Fi modem, and (iii) a subscription to Cogeco Internet and a TV package. Each additional TV set combined with a TiVo PVR requires the rental of a TiVo Mini receiver. Installation charges may apply for additional outlets. Data traffic consumed between the TiVo boxes and the Internet to supply programming information counts towards customer’s Internet usage. Additional usage fees may apply if the customer exceeds the monthly data transfer capacity (GB) included in the package. Viewing content is restricted to Canada. ^© 2018 TiVo Inc. All rights reserved. Patented. U.S. pat. nos. at www.tivo.com/patents.
TiVo, the TiVo logo, One Pass, WishList, TiVo Central, the Thumbs Up logo and the Thumbs Down logo are registered trademarks of TiVo Inc. or its subsidiaries worldwide. A TiVo PVR is required to download and view TV recordings in and out of the home. An Internet connection is required to view live TV but not to view downloaded recordings. Viewing content is restricted to Canada, except for access to the program guide and downloaded recordings, which are not geographically restricted. Cogeco On Demand requires a subscription to the TV package containing the associated digital channels. Mobile TV Apps requires a subscription to the TV package containing the associated digital channels. Counts towards customer’s Internet usage. Additional usage fees may apply if the customer exceeds the monthly data transfer capacity (GB) included in his/her package. Viewing content is restricted to Canada. Plex, the Plex Play logo and Plex Media Server are trademarks of Plex and used under license. YouTube is a trademark of Google Inc. iOS, iPad, iPhone, and iPod Touch are registered trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. 

The Cogeco Home Phone service has been tested, and is compatible, with the most popular home alarm systems in Canada. Please refer to Cogeco’s General Terms and Conditions regarding Cogeco’s liability resulting from such a connection. Subscription to a Cogeco Home Phone package is required for all long distance plans. Limited to a list of countries predetermined by Cogeco. Additional minutes will be charged at the then current rate, per minute per country, applicable for the remainder of the month. See details. A fee of $0.95 per call for the use of the directory assistance (411) may apply, depending on the phone package.