Need help with your Home Phone service?

Online tools

Outages

Check for outages or upcoming maintenance in your area.

Check status

Home Phone user guide

Discover all of the convenient features available with your phone service.

Download user guide

My Account

My Account’s self-service options make it easy to securely manage, personalize and get the most out of your Cogeco services, including viewing your phone features and usage.

Log in to My Account

Download on the Apple App Store Get it on Google Play

Top solutions

Voicemail

Learn how to set up your Cogeco voicemail and how it works.

Explore voicemail

IP Relay

See how to register for IP Relay service and how to benefit from all its features.

Explore IP Relay

Long distance calling

Learn how to make long distance calls and how to see a log of your calls.

Explore long distance

Call blocking

Learn how to block calls from certain numbers and how to deal with fraudulent calls.

Explore call blocking

Tips

 

Reset your phone equipment

Learn how to reset your modem in case of phone connection problems.

Resetting your modem

 

 

Remote voicemail access

Learn the 3 ways you can access your Cogeco voicemail, such as by dialing 22# from your home phone.

Accessing your voicemail remotely

 

Call forwarding

To activate call forwarding from your home phone, dial *72 followed by the 10-digit number you want to forward your calls to.

Setting up call forwarding

 

We’re here to help

 

Want to shop over the phone, find a store or manage your services online?

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    We’re here to help you and suggest products and services, promotions and answer questions.
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  • Find a store Find a Cogeco store
    Do you prefer shopping in person? We’re happy to serve you at your local Cogeco store.
    Do you prefer shopping in person? We’re happy to serve you at your local Cogeco store.
    Locate your nearest store
  • Go to My Account
    From paying bills to modifying TV channels, My Account is your go-to destination.
    From paying bills to modifying TV channels, My Account is your go-to destination.
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