Cogeco Wi-Fi and Cogeco Wi-Fi Pods

Full home coverage using Cogeco Wi-Fi Pods

Get Cogeco Wi-Fi Pods to expand and optimize your network in every corner of your home, keeping you connected and free from dead zones.

Do you need pods? You might if you have...

... many rooms and floors to cover

Your modem’s Wi-Fi has good reach, but in bigger houses, it might need help from a pod to make sure every corner is covered.

... a lot of users and devices

If a lot of devices and users are connected at the same time, your Wi-Fi might need a boost to satisfy all these bandwidth demands.

... some harder-to-reach spaces

Your attic or basement might be hard to reach if they’re far from the modem, or if the building materials are interfering.

Learn more about how many pods you’ll need and where to place them.

It’s your Wi-Fi. Take control.

When it comes to your Wi-Fi network, you need to be in charge. The Cogeco Wi-Fi app makes it easy to control and manage your network.

Plus, you can use that same Wi-Fi app to install and set up your pods in a few easy steps.

Learn more about the app

Get Internet that’s there when it matters

New to Cogeco?

Enjoy a reliable fibre-powered connection with advanced Wi-Fi technology.

Shop Internet packages

Already an Internet customer?

Download the Cogeco Wi-Fi app on your mobile devices to manage your Wi-Fi network easily.

Your questions about Cogeco Wi-Fi Pods answered

Are Wi-Fi Pods from another service provider compatible with Cogeco services?

How many Wi-Fi Pods do I need?

Most of the time, two Wi-Fi Pods will be enough to meet your Wi-Fi needs and are recommended for homes or businesses between 1,500 and 3,000 square feet.

More Wi-Fi Pods may be required for homes or businesses with more than 3,000 square feet, more than 3 storeys (including a basement), or more than 3 bedrooms/offices.
For businesses requiring more than 4 Wi-Fi Pods, we recommend a Managed Wi-Fi solution instead so that we can send a technician to fully assess your Wi-Fi needs and set up your network. Learn more about Managed Wi-Fi.

To order additional Wi-Fi Pods, please contact Customer Service.

If you’re a Residential customer, contact us here.
If you’re a Business client, contact us here.

How do I choose the optimal placement for my Cogeco Wi-Fi Pods?

When it comes to getting the best performance out of your Wi-Fi network, pod placement is everything.

While every home or business is unique, here are some guidelines of what to aim for when choosing where to place your pods:

Choose central locations

If possible, place your modem and first pod in a central location to ensure the best signal distribution.
Place your other pods in the areas where people will be using the Internet most often.
We recommend 1 pod for every 2 rooms, spread evenly to maximize performance. Pods usually have a range of 9 to 12 meters (30 to 40 feet) through walls.
Place the pods towards the centre of your home or business for better coverage, rather than on the exterior walls. This will also make it less likely people outside will be able to connect to your guest network if it isn’t password-protected.

Avoid interference

Wireless phone bases, large appliances and microwaves can create interference, so place your pods away from these items.
Reflective surfaces can also reflect the signal, so do not place your pods near large mirrors or windows.
Avoid putting your pods in closed, cramped spaces, such as cabinets, closets and drawers.

Maintain line of sight between pods

When possible, place your pods in a way that there’s a direct line of sight between them, since this can increase their range and help with coverage.
With a line of sight, pods have a range of about 18 to 24 meters (60 to 80 feet).

Connect a pod through a wired connection

If you’re having trouble getting Wi-Fi service to a particular spot in your home or business due to interference, you can use the pod’s Ethernet port to make a wired connection to your modem.
Learn more about connecting pods via Ethernet.

Check your connection status

Once you’re set up, you can check the connection status of each pod in our Wi-Fi app.

The app will take some time to optimize your network so we recommend waiting until the next day to check the pod status.
Residential customers can see this on the Adapt tab in the Cogeco Wi-Fi app.
Business clients can see this under Settings > Pods in the Cogeco Business Wi-Fi app.

Additional considerations for businesses

There are certain placement challenges that are more common in business setups. Consider the following if you’re placing pods in your business:

Businesses may have additional causes of interference, such as energy-efficient windows, metallic shades/blinds, heavy metal doors and reinforced concrete floors with HVAC ducting.
Pods are easy to unplug so a guest may unplug one, not realizing what it is, when looking for an outlet. Avoid placing your pods where they are physically accessible to guests and instead, put them closer to the ceiling or behind a counter.

How do I install and activate my Cogeco Wi-Fi Pods?

To install and activate your Cogeco Wi-Fi Pods, follow the steps below. You can also download and print these instructions.

Step 1 – Ensure your modem is active

Check that your Cogeco modem is online. If you haven’t installed your modem yet, visit our installation guides.

Step 2 – Download the Cogeco Wi-Fi app and log in

Download and install the Cogeco Wi-Fi app on your mobile device (available for free from the iOS App Store or Google Play Store).
Log in with your My Account username and password.
- Don’t have a My Account profile? Register here.

Step 3 – Follow the setup instructions in the app

Once you’re logged in, you can set up your network in a few easy steps:

Confirm that your modem is online.
- Depending on your modem model, it may need to be connected to the first pod with an Ethernet cable. If it tells you to do this in the app, do not disconnect the pod after the installation.
Enter a name and password for your Wi-Fi network.
- If you have an existing Wi-Fi network, we recommend using the same name and password so that your devices will connect to it seamlessly. If you choose to use a new name and password, make sure all of your devices are connected to it so they don’t lose service when the old network is disabled.
- You can set up additional passwords for different levels of access after the installation. Learn more about managing your network name and password.
Connect your Cogeco Wi-Fi Pods to power outlets and check the app to confirm that they all come online. The app will already know how many pods were sent to you and will show you when each one comes online.
- Note: When the pods are first connected, it’s normal for the signal to be Poor. As the app optimizes your mesh network over the next 24 hours, the signal will improve.
- Learn more about optimal pod placement.

Getting help installing your pods

If you’re having trouble installing your pods, feel free to call our self-install support line to speak with a local rep: 1-833-845-0064 (Ontario) or 1-800-695-9885 (Quebec).

What is the Cogeco Wi-Fi app and how do I use it?

The Cogeco Wi-Fi app is an easy-to-use app that lets you set up and monitor your Cogeco Wi-Fi network from your mobile device. You can check your network health at a glance, see who’s logged in throughout your home, manage your network name (SSID) and passwords, and even improve your online experience with features such as threat protection and ad blocking.

Note: The app is only compatible with Cogeco Wi-Fi Pods and certain modem models. If you need to use the app to set up your modem, this will be covered in your modem’s setup instructions. If you want to order Cogeco Wi-Fi Pods, please contact customer service.

Where can I get the Cogeco Wi-Fi app?

The Cogeco Wi-Fi app is available for free on the iOS App Store and Google Play Store.

Note: The Cogeco Wi-Fi app is made by Plume, which has a similar app called HomePass, but you must be using the Cogeco Wi-Fi app for it to work with your Cogeco service.

How do I sign in?

When prompted to sign in, enter your Cogeco My Account username and password.

Don’t have a My Account profile yet? Register here.

What can I do with the app?

The app is separated into a few main sections that you can select from the bottom of the screen: Home, People & Devices and Menu & Settings.

Home

The home screen is a one-stop shop to monitor your network. It’s separated into sections, and you can change the order of those sections by selecting Personalize layout at the bottom of the screen.

Guard is where you can manage your security settings and view events, such as blocked websites. Learn more about using Guard.
Sense uses devices in your home to provide motion detection. Learn more about using Sense.
Adapt shows the status of your Wi-Fi network and it’s also where you can manage your network name and passwords. Learn more about managing your network name and password.
Nodes shows the status of your Wi-Fi pods and connected devices. Learn more about checking your network performance.

People & Devices

People & Devices is where you set up profiles for the people in your home and manage connected devices.

Menu & Settings

Menu & Settings is a central place to view all of the settings for different features. Most of these settings can also be found where you manage your features on the Home or People & Devices screens.

You can also select FAQs to view our support articles on Wi-Fi and the app, or select Call us to speak with a local rep.

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From paying bills to modifying TV channels, My Account is your go-to destination.

Limited time offer. Restricted to new customers and former customers who cancelled all of their services more than 6 months ago.

Our network combines optical fibre and coaxial cable. Available where technology permits. For personal and residential purposes only. Visit cogeco.ca for details. Photos are for illustrative purposes only.

A fee of $130 per technician visit for a standard installation or $20 if available for self-installation may apply. Supplementary installation fees may apply for additional work requested. A minimum commitment period corresponding to the offer and billed at the same address is required to benefit from these prices. Pre-authorized debit or credit card payment and service bundling on a single invoice may be required. A termination fee of up to $75 per service will be charged to customers who cancel their services before the end of the offer period.

BLACK FRIDAY OFFER 2023

This offer is valid between November 13 to November 26, 2023. In order to benefit from the first 2 months free, you must remain subscribed to this offer for the 12-month commitment period immediately following your subscription to the Black Friday offer. In the event you cancel your service before the end of the commitment period, the 2 first months will be retroactively charged to your account upon cancellation of services.

INTERNET

Additional charges will apply for exceeding the monthly data transfer capacity (GB) allowed for each specific Cogeco Internet package. See details. Download and upload speeds can vary with Internet traffic, remote peers, the customer’s network configuration, the use of wireless equipment and other factors. See details. All Internet packages include 2 free installations of Cogeco Security services for desktop and/or laptop computers. Cogeco Security GO with unlimited installations for computers, tablets and wireless devices is available at a regular price of $5.99/month. See details. Wi-Fi hotspots provide free and unlimited Internet access to Cogeco subscribers and limited access to non-Cogeco subscribers. See details. ULTRAFIBRE®

Wi-Fi Pods and Wi-Fi Extenders require a subscription to an UltraFibre 40 Internet package or higher.

UltraFibre 1 Gig Unlimited : Up to 1 Gbps of total download speed through the combination of multiple devices including at least one wired connection (Ethernet) combined with one or multiple wireless connections to Cogeco’s 1 Gig modem. Up to 940 Mbps download speed can be achieved when connecting to one personal Internet device with one wired connection (Ethernet).

EPICO

Cogeco EPICO service provides combined access to Cogeco TV and Internet services with a subscription to Cogeco TV, an EPICO 4K Box and a minimum subscription to the UltraFibre 60 Unlimited Internet package with a Wi-Fi modem.

Download speed, upload speed, signal and picture quality can vary depending on various factors.

Channel availability may vary by region. Selected TV channels can only be modified once every 30 days. The channel lists for the pre-selected packages cannot be modified. Additional fees may apply for some channels and some channels may count for several choices. Viewing content (live or recorded) is restricted to Canada.

Channel availability for the Restart and Just Missed features may vary according to the content rights and viewing restrictions.

A separate subscription to Netflix® is required. Counts towards customer’s Internet usage.

The EPICO app provides access to the TV channels included in the EPICO package to which the customer is subscribed. Some channels included in the EPICO package may not be available to watch out-of-home due to content rights restrictions. Viewing content is restricted to Canada.

On Demand requires a subscription to the TV package containing the associated digital channel. Purchased movies remain available as long as the customer is subscribed to the Cogeco EPICO service and as long as the title remains available in the On Demand library. Rented movies are available for the duration indicated on the screen.

Beginning March 1st, 2022, all recordings are available for a maximum of 365 days or until the termination of your EPICO service. By default, older recordings will be automatically removed to match the number of hours in your block. Additional blocks of recording hours may be available to add with certain EPICO packages (up to 1000 hours of recording capacity).

An EPICO package including an EPICO 4K Cloud PVR is required to download and view TV recordings in and out-of-home.

One EPICO 4K Cloud PVR per TV set. Each additional EPICO 4K Box or EPICO 4K Cloud PVR is available at $7 per month.

TELEVISION

Cogeco TV service requires the rental of an HD digital receiver with a minimum subscription to the Basic Channels package. Channel availability may vary by region. TV packages and selected channels can only be modified once every 30 days. Additional fees may apply for some channels and some channels may count for many choices. The channel lists of the pre-selected packages cannot be modified. Requirements to watch 4K: (i) a 4K TV and 4K receiver, (ii) a subscription to the SD/HD channels corresponding to the 4K channels. 4K not available with all channels.

Access to the mobile apps requires a subscription to the TV package containing the associated digital channel. The content viewed on mobile apps requires bandwidth, which is included in the customer's Internet or cellular data package. Additional usage fees may apply if the customer exceeds the monthly data transfer capacity (GB) included in his package. Viewing content is restricted to Canada.

TiVo service from Cogeco requires: (i) the rental of a TiVo receiver, (ii) a Wi-Fi modem, and (iii) a subscription to Cogeco Internet and (iv) a TV package. Each additional TV set combined with a TiVo PVR requires the rental of a TiVo HD receiver. Installation charges may apply for additional outlets. Data traffic consumed between the TiVo boxes and the Internet to supply programming information counts towards customer’s Internet usage. Additional usage fees may apply if the customer exceeds the monthly data transfer capacity (GB) included in the package. Viewing content is restricted to Canada. TiVo®. Apple®. YouTube®.

Bob Marley: One Love → ©2024 Paramount Pictures. Madame Web → © & ™ 2024 MARVEL. ©2024 CPII. All Rights Reserved. The Iron Claw → © 2023 HOUSE CLAW RIGHTS LLC. BRITISH BROADCASTING CORPORATION. All Rights Reserved.

THE OFFER ON CRAVE:

New Cx: The offer on Crave expires May 31st, 2024 and includes a monthly savings of $20 for 2 consecutive months for new Cogeco TV customers who subscribe to Crave or $25 for 2 consecutive months for new Cogeco TV customers subscribed to Crave with Starz. At the end of the period of this offer, the then-current price of the package will apply. The regular price of the package may change at any time, including during the subscription period. This offer is only for new Cogeco TV subscribers who sign up to Crave or Crave with Starz. Each eligible customer can only benefit from the offer once during the offer period. Prices may vary for any other combination. Crave and Crave with Starz requires a subscription to a new Cogeco TV package, an Internet connection and access to the Crave app. Counts towards customer’s Internet usage. Content viewing is restricted to Canada. Customer must be a new TV Cogeco customer (a customer who has not been a Cogeco TV customer in the 120 days prior to receiving the present offer)

Existing Cx: The offer on Crave expires May 31st, 2024 and includes a monthly savings of $10 for 4 consecutive months for current Cogeco TV customers who subscribe to Crave or $12.50 for 4 consecutive months for current Cogeco TV customers who subscribe to Crave with Starz. At the end of the period of this offer, the then-current price of the package will apply. The regular price of the package may change at any time, including during the subscription period. This offer is available to existing Cogeco TV subscribers who sign up for Crave or Crave with Starz. Each eligible customer can only benefit from the offer once during the offer period. Prices may vary for any other combination. Crave offer eligible only to existing Cogeco TV customers on select packages and requires an Internet connection and access to the Crave app. Counts towards customer’s Internet usage. Content viewing is restricted to Canada. Existing TV Cogeco Customers must be a new Crave or Crave with STARZ subscriber (i.e a Cogeco TV customer who has not received Crave or Crave with STARZ in the past 120 days).

HOME PHONE

Phone equipment must stay at the same address where it was initially installed in order to allow 911 to associate the call with the correct address in the event of an emergency.

HOME PHONE EQUIPMENT

New generation Phone Equipment does not include an external backup battery. Batteries can be purchased separately for certain models (Hitron CODA-4589 and Arris TG3452G) while supplies last. Sagemcom (F@ST3896) equipment does not include a backup battery. See details

Subscription to a Cogeco Home Phone package is required for all long distance plans. Limited to a list of countries predetermined by Cogeco. Additional minutes will be charged at the then current rate, per minute per country, applicable for the remainder of the month.See details. A fee of $0.95 per call for the use of the directory assistance (411) may apply, depending on the phone package.

Starting November 30, 2023, people across Canada will be able to call and text 9-8-8, a new three-digit service, for help with mental health and suicide prevention. 9-8-8 will be free for anyone in Canada who is thinking about suicide, in emotional distress, or who is worried about someone they know.