Let us know you’re moving

Fill out the form on My Account

Fill out the form on My Account

At least 5 days before your move, log in to My Account and fill out our moving form. We’ll reach out to you shortly over the phone to get everything sorted.

Let us know on My Account
Or, give us a call.

Or, give us a call.

Put the wheels in motion by speaking with one of our moving specialists. We’ll tell you if you can install your services yourself, or if we need to send a technician.

Call us at 1-888-595-5655

2 ways to get up and running

2 ways to get up and running

What’s next?

From the moment you decide you’re moving, to finally unpacking your last box, we’re here to support your move.

Prepare for your move

When your Cogeco services are taken care of, you’re free to focus on everything else. Here’s a checklist so you don’t forget anything.

See the checklist

Get your equipment ready

Carefully pack all the Cogeco equipment you’ll need in your new home. Plus, we’ll arrange for the return of any equipment you won’t be using.

See how to return equipment

Get your new home connected

Either install your services on your own if you were eligible for our self-install option, or wait for our technician to do it for you.

Learn about self-install

Need to reschedule your appointment?

No problem. You can reschedule your installation appointment with at least 24 hours’ notice in My Account.

Find answers to all your questions

Our FAQs have everything you need to know about transferring your Cogeco services to a new address.

Want to shop over the phone, find a store or manage your services online?

  • Speak with us Speak with an agent
    We’re here 7 days a week to suggest services, promotions and answer questions.
    We’re here to help you and suggest products and services, promotions and answer questions.
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  • Find a store Find a Cogeco store
    Do you prefer shopping in person? We’re happy to serve you at your local Cogeco store.
    Do you prefer shopping in person? We’re happy to serve you at your local Cogeco store.
    Locate your nearest store
  • Go to My Account
    From paying bills to modifying TV channels, My Account is your go-to destination.
    From paying bills to modifying TV channels, My Account is your go-to destination.
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