Planning FAQ

What steps do I have to take when I move ?

Please call our Customer Service team and we will arrange everything for you.

Following our conversation with you, a technician will go to your new address to test the signal quality and install the additional equipment or outlets you will need to get the most from your Cogeco services.

You will have to make sure that you are there to meet the technician and sign the service contract.

Please note:

  • If you can not be present to sign the service contract, please contact us with the name of the authorized adult who will sign on your behalf.
  • You must be available for the complete timeslot that you have chosen.
  • If you miss the technician, you must call back and reschedule the appointment.
  • Making sure there is clear access to cable outlets is appreciated

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