New i-Guide HD FAQ

This section is specific to the regular TV equipment

Change to TiVo Service equipment Not sure of the equipment you have

What’s new about i-Guide HD?

With i-Guide HD, you’ll enjoy a sleek, new, high-resolution user interface.

You’ll notice:

  • You can access i-Guide HD in the same way you accessed your previous on-screen guide. Just press the MENU or GUIDE button on your remote. This will open i-Guide HD to either the MENU or GUIDE screen, depending on which button you pressed. On those screens, you’ll be presented with the options you’re used to, but in an updated design.
  • Despite its new look, i-Guide HD has a similar layout to your old on-screen guide. You will also find that categories are identified with the same colours you’re used to, and menu items can be found in the same places as before.
  • There are now 7 channels in view on the TV listings grid (rather than 4).
  • The colours used to indicate genres in the TV listings grid remain the same: purple for Movies, blue for Kids, and green for Sports. However, you’ll now see vertical colour bars on the left side of the grid cells instead of the full cell colouring you’re used to.
  • i-Guide HD was created for HD TVs (16:9 format), but also works on standard-definition TVs (4:3 format).
  • You can access your personal settings, which include your scheduled recordings, PINs and parental controls, in the same places as with your previous on-screen guide. Rest assured that all your personal settings will be retained and carried over to i-Guide HD.
  • There are no new remote-control functions to learn.

Please note you cannot change the number of programming boxes or the font size within the new i-Guide HD.

Was this information helpful?

Select: Yes, Somewhat, No

Tell us how we can improve this information:

@Cogecohelps is now available from 9 a.m. to 9 p.m. everyday to help you!

Join us on Twitter

“Highest Customer Satisfaction” award

Learn More
Select the type of TV service you have
Digital TV

Digital TV

If you don’t know which type service you have at home, chances are that you’re one of our regular TV service subscribers.

This can be seen as our most accessible type of TV service.

Yes, I have this service!
TiVoMD Service

TiVo® Service

TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and new equipment.

Yes, I have this service!

Still not sure what type of service you have?
Please contact Customer support at 1-855-701-4881.

Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.