Remote Control FAQ

This section is specific to the regular TV equipment

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What can I do when my remote control is not responding?

When you press buttons on the remote, the selected mode button at the top of the remote (Cable, VCR, etc.) should flash once red.

If your remote is flashing twice or more this will indicate the batteries are low and should be replaced.

If the remote does not flash at all, the batteries may be dead and will need to be replaced.

If the buttons light up but the receiver is not responding:

  • First make sure that nothing is obstructing the path between your digital receiver and the remote. Sometimes moving your receiver away from the television will also help.
  • You may also need to press the CABLE button at the top of the remote to direct the signal to the receiver and then try a few functions (Guide, Menu/Settings, etc.) to see if it is only certain buttons that do not work.
  • Failing this, you can try resetting your receiver by logging into your My Account page. From there, you can send a signal to your receiver to reset it.
    1. Log into My Account (if you are unsure how to login please visit the My Account FAQ here.
    2. Select ‘Services & Equipment’ from the menu and ‘My Equipment’.
    3. Select the ‘Activate/Reactivate’ button beside the receiver that is experiencing the issue.

Read through and check off each of the checkboxes and then click on Confirm.

If the receiver is still unresponsive or certain buttons do not work, you can call us our technical support for further assistance or to have a replacement remote sent if necessary. Fees may be applied if the remote control is not guaranteed.

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